|
Provided by: 123-CBT Computer Based Training Telephone Skills Professionalism Through Basic Skills |
 |
Training
Provided by 123-CBT Computer Based Training
In Telephone Skills: Professionalism Through Basic Skills you will learn to effectively perform basic telephone skills. You will also learn how to convey a positive, professional image and use technology to increase your efficiency. In addition, you will learn how to organize and supply your workspace to maximize focus.
Learn To
All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Important Telephone Skills (0.5 - 1 hour)
Learn To
- Portray a positive image.
- Optimize efficiency through technology.
- Arrange the physical workspace.
- Identify and use resources.
All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Important Telephone Skills (0.5 - 1 hour)
- Identify basic telephone skills.
- Select techniques you can use to stay positive during negative telephone calls.
- Select the elements that comprise a professional telephone voice.
- Simulation Overview: In this simulation, you will meet with Kim Stein, Call Center Supervisor at Icon's customer service center. You are a new telephone account executive, and you're in your first week of orientation training. In this training session, you are going to put basic telephone skills into practice by taking your first live call. First, you and Kim will go over a few points about greeting callers, then you will take your first call.
- Identify key telephone skills.
- Match the characteristics used to demonstrate a profess
This is primarily online training 
This is an online eLearning or CBT training program 
This program may be available on CD 
Contact 123-CBT Computer Based Training for more information Training Presented in: English
Telephone Skills Professionalism Through Basic Skills
--
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6.10
- Access 2003
- Acrobat 6.0
- ASP
- ASP.NET
- C
- Captivate 1.0
- Crystal Reports 8.5
- Crystal Reports v10
- Dreamweaver MX
-...
