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Provided by: 123-CBT Computer Based Training Excellence in Service Fundamentals for Employees |
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Training
Provided by 123-CBT Computer Based Training
In Excellence in Service: Fundamentals for Employees, you will learn how to develop the skills needed to effectively relate to customers, fulfill their needs, and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between supporting your internal team and how it positively enables you to exceed your external customer's expectations.
Learn To:
This course is for employees and managers who want to learn the best methods for working with customers and exceeding their expectations.
Deployment:
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: .2 CEUs
Language Options:
US English
Total Learning Time:
2 hours
Objectives:
Unit 1: The Importance of Customer Service (0.5 hours)
Learn To:
- Understand the importance of customer service, including how to develop loyal customers and maintain a positive attitude while serving.
- Understand how to serve external customers by fulfilling their basic needs, recognizing how they evaluate service, building rapport with them, and avoiding customer service pitfalls.
- Create a positive environment through excellent internal customer service.
This course is for employees and managers who want to learn the best methods for working with customers and exceeding their expectations.
Deployment:
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: .2 CEUs
Language Options:
US English
Total Learning Time:
2 hours
Objectives:
Unit 1: The Importance of Customer Service (0.5 hours)
- Identify how excellent customer service benefits employees.
- Identify how to develop loyal customers.
- Identify the guidelines for maintaining a positive attitude.
- Identify the guidelines for going beyond customer expectations.
- Identify external customers? basic needs.
- Identify how external customers evaluate service.
- Identify the guidelines for building rapport with customers.
- Identify the pitfalls you should avoid when providing customer service.
- Creating a Positive Environment.
- Taking a Team Approach.
- Identify how you can take an internal team approach to offering external customer service.
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Excellence in Service Fundamentals for Employees
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
-...
