|
Provided by: 123-CBT Computer Based Training Excellence in Service Building a Customer Service Team |
 |
Training
Provided by 123-CBT Computer Based Training
In Excellence in Service: Building a Customer Service Team, you will learn techniques to successfully select, train, and motivate employees to form a customer service team. You will identify important aspects of employment laws that affect your search for quality service employees. You will also learn how to develop a training program that is suitable for your customer service team and that will meet your organization a a s needs.
Learn To:
Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team.
Deployment:
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: .2 CEUs
Language Options:
US English
Total Learning Time:
2 hours
Objectives:
Unit 1: Staff Your Service Team (0.5 hours)
Learn To:
- Identify how to find quality employees and interview them while following employment laws.
- Identify how to train employees appropriately to strengthen your customer service team.
- Motivate and reward your employees based on their individual preferences.
Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team.
Deployment:
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: .2 CEUs
Language Options:
US English
Total Learning Time:
2 hours
Objectives:
Unit 1: Staff Your Service Team (0.5 hours)
- Sequence the steps for building a first-class customer service team.
- Match characteristics of quality service employees with their respective benefits.
- Identify the employment laws that govern interviewing and selection.
- Identify the guidelines for reducing your risk of overstepping Equal Employment Opportunity requirements.
- Identify steps for preparing for an interview.
- Identify two actions you should take when opening an interview.
- Identify three ways to gather information during an interview.
- Identify the guidelines for closing an interview.
- Sequence the steps for determining whether your customer service employees need training.
- Sequence the steps for developing a training plan.
- Identify elements that should be included in a training program for new customer service employees.
- Identify guidelines that help reinforce your employees a a training.
- Identify the phases for training evaluation.
- Identify the kinds of information you should know about your employees.
- Identify guidelines for rewarding and recognizing your customer service team.
- Sequence the steps for empowering your customer service team.
|
|
||||||||||
Excellence in Service Building a Customer Service Team
--
About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6.10
- Access 2003
- Acrobat 6.0
- ASP
- ASP.NET
- C
- Captivate 1.0
- Crystal Reports 8.5
- Crystal Reports v10
- Dreamweaver MX
-...
