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Provided by: 123-CBT Computer Based Training Excellence in Service Building Lasting Customer Relationships |
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Training
Provided by 123-CBT Computer Based Training
In Excellence in Service: Building Lasting Customer Relationships, you will learn how to build ongoing customer relationships by identifying and delivering a solid value proposition to your customers. You will then understand how to add value by increasing customer responsiveness, promoting customer knowledge, and developing customer loyalty. You will learn how to build on customer loyalty by focusing on both the rational assessment, as well as emotional attachment, to your product or service.
Learn To:
Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team.
Deployment:
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: .2 CEUs
Language Options:
US English
Total Learning Time:
2 hours
Objectives:
Unit 1: Understanding Value (0.5 hours)
Learn To:
- Understand value by defining its meaning, identifying the benefits it provides, and refining its components.
- Add value by increasing customer responsiveness, promoting knowledge, and developing loyalty.
- Develop loyalty by recognizing how to: differentiate between satisfied and loyal customers; build loyalty through emotional attachment; and follow the four stages of loyalty.
Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service team.
Deployment:
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: .2 CEUs
Language Options:
US English
Total Learning Time:
2 hours
Objectives:
Unit 1: Understanding Value (0.5 hours)
- Identify the components of the Value Triangle.
- Identify common value benefits.
- Identify common considerations when refining the Value Triangle.
- Identify strategies for increasing customer responsiveness.
- Identify strategies for promoting knowledge.
- Identify strategies for reinforcing the Value Triangle.
- Identify common loyalty goals.
- Identify the four phases of emotional attachment.
- Identify the stages for achieving customer loyalty.
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Excellence in Service Building Lasting Customer Relationships
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6.10
- Access 2003
- Acrobat 6.0
- ASP
- ASP.NET
- C
- Captivate 1.0
- Crystal Reports 8.5
- Crystal Reports v10
- Dreamweaver MX
-...
