Training
Provided by 123-CBT Computer Based Training
In Workplace Aggression: Defusing Aggressive Situations, participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has occurred.
Learn To
Name the personnel that can offer assistance when they are faced with aggressive employees.
Use appropriate communication techniques when addressing an employee who behaves aggressively.
Follow six steps for meeting with an employee who is in the mild aggression stage.
Follow the appropriate guidelines for handling a situation with a violent employee.
Offer employees the proper kind of assistance as they adjust after an incident.
Audience
Managers who want to learn how to handle a violent incident properly.
Identify when it is most important to address aggressive behavior.
Name the personnel that can offer assistance when you are faced with aggressive employees.
Understand why communication is important when addressing aggressive employees.
Simulation Overview:
In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss methods of effectively handling workplace aggression. Through your questions, you will identify when you should address aggressive behavior, the personnel who can best provide assistance with aggressive employees, and why communication is such an important factor when trying to prevent violence.
Unit 2: Communicating to Prevent Violence (0.5 - 1 hour)
Follow three guidelines before meeting with an aggressive employee.
List communication techniques you should use when addressing an employee who behaves aggressively.
Follow the six steps for meeting with an employee who is in the mild aggression stage.
Incorporate three additional steps when meeting with an employee who is in the advanced aggression stage.
Simulation Overview:
In this simulation, you will meet with Dean Kramer, Icon's Director of Information Services, and John Cunningham, one of Icon's Human Resources Assistants. You called this meeting because of several complaints you have received about Dean's erratic and disrespectful behavior. Yesterday, Kimberly Coss, one of Dean's employees, came to you and said she was verbally attacked by Dean after attempting to answer one of his questions.
Unit 3: Handling a Violent Incident (0.5 - 1 hour)
Understand the importance of handling a violent incident properly.
Follow the appropriate guidelines for handling a situation with a violent employee.
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
This program may be available on CD
Contact 123-CBT Computer Based Training for more information
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