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Provided by: 123-CBT Computer Based Training Frontline Leadership Preparing to Lead |
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Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees.
Learn To
This program is developed for all employees in an organization who want to learn how to develop leadership characteristics.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Understanding Learning Organization (0.5 - 2 hours)
Learn To
- List the steps a learning organization takes to build a progressive environment.
- Follow the process for adapting your employees to the learning organizational style.
- Identify the roles of leadership.
- Select traits of a leader in the LEADERSHIP acronym.
- Communicate effectively with the employee.
- Model LEADERSHIP traits.
- Identify the skills a frontline leader needs to obtain.
- Identify steps of the conflict resolution process.
- Follow steps to resolve conflict.
This program is developed for all employees in an organization who want to learn how to develop leadership characteristics.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Understanding Learning Organization (0.5 - 2 hours)
- List the steps a learning organization takes to build a progressive environment.
- Identify one of two reasons organizational leaders believe a learning organizational environment is necessary.
- Follow the process for adapting your employees to the learning organizational style.
- Simulation Overview:
- In the simulation at the end of this unit, you act as the Resources Advisor for Icon. You will meet with Maggie Roberts and Bruce Madison, two recruiters from the Champion Recruiting Firm. Icon recently purchased this firm, so Maggie and Bruce are new employees to the organization. Although their job duties will remain the same, you will need to communicate the organizational differences between Champion and Icon. In addition, it will be important to help both employees adapt from Champion's traditional workplace environment to the learning organizational style that is in place at Icon.
- Identify the roles of leadership.
- Select traits of a leader in the LEADERSHIP acronym.
- Communicate effectively with the employee.
- Model LEADERSHIP traits.
- Simulation Overview:
- In the simulation at the end of this unit, you will meet with Robin Carlson, a Market Research Analyst with a solid record of achievement at Icon. As the Marketing Director, you will need to communicate to Robin why she was not chosen for a promotion from within the department. Using frontline leadership traits, explain to Robin the reasons behind the decision, and discuss other career possibilities for her within Icon.
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Training
Provided by 123-CBT Computer Based Training
Frontline Leadership Preparing to Lead
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
-...
