Frontline Leadership Positively Influencing Workplace Culture

Training Provided by 123-CBT Computer Based Training Frontline Leadership: Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation.

Learn To

• Identify steps of the process for leading employees through change.
  
• Follow the process for leading employees through change.
  
• Follow guidelines for promoting a positive atmosphere.
  
• Follow the process for addressing negative attitudes.
  
• Follow guidelines for inspiring employee innovation.
  
• Identify steps of the process for addressing failed innovation.

Audience

This program is developed for all employees in an organization who want to learn how to use an organization's culture to influence workplace behavior positively.

Deployment Options

e-Learning

Accreditation

NASBA credits: 3 CPE Credits

CEU credits: 0.30 CEUs

Language Options

US English

Total Learning Time

2 to 4 hours

Objectives

Unit 1: Understanding Workplace Culture (0.5 - 2 hours)

• Identify the ways specific factors determine workplace culture.
  
• Identify steps of the process for leading employees through change.
  
• Follow the process for leading employees through change.
  
• Simulation Overview:
  
• In the simulation at the end of this unit, you will meet with Jessica Stone, Director of Corporate Sales, and Roger McAlister, Product Marketing Manager, for Preventia Security Systems. Preventia is a subsidiary of Icon's Consumer Products and Services division in Chicago, which provides high-end intrusion detection, access management, and emergency response systems for corporate facilities. Its creed of ''Prevention, Detection, and Protection'' has been the foundation of the organization's goals and business methods. As Vice President of Products and Services, you must prepare Roger and Jessica for working with this new part of the company and adapting to the possible changes in the workplace that may result.

Unit 2: Influencing the Workplace Culture (0.5 - 1 hour)

• Identify the styles and affects of frontline leadership on employees.
  
• Select guidelines that promote a positive atmosphere.
  
• Follow guidelines for promoting a positive atmosphere.
  
• Identify steps of the process for addressing negative attitudes.
  
• Follow the process for addressing negative attitudes.
  
• Simulation Overview:
  
• In the simulation at the end of this unit, you will meet with Amy Hughes, a clerk in the order processing center for Antigua Books, a publishing house operated by Icon's Consumer Products and Services division in Chicago. Repeated dealings with irritable customers have caused Amy to become resentful towards them and towards her job. As her direct supervisor, you must combat Amy's negativity and alleviate her anxiety.

Unit 3: Developing an Innovative Workplace

This is primarily online training This is an online eLearning or CBT training program This program may be available on CD Contact 123-CBT Computer Based Training for more information

Training Presented in: English