Employee Performance Managing Difficult People

Training Provided by 123-CBT Computer Based Training Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's turnover rate and meet the release date for a new product.

Learn To

• Address difficult personality types.
  
• Identify communication barriers.
  
• Understand the need for monitoring a difficult person.
  
• Recognize when to dismiss a difficult person.
  
• Take a proactive approach toward managing difficult people.

Audience

This course is for managers and supervisors responsible for coaching their employees.

Deployment Options

e-Learning

Accreditation

NASBA credits: 3 CPE Credits

PDU credits: 3 PDUs

CEU credits: 0.30 CEUs

Language Options

UK English

Total Learning Time

2 to 4 hours

Objectives

Unit 1: Background Information (0.5 - 1 hour)

• Identify a difficult person.
  
• Understand how a difficult person's behavior affects an organization.
  
• Differentiate between resolving conflict and managing a difficult person.
  
• Recognize your options when faced with a difficult person.
  
• Simulation Overview:
  
• Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation.

Unit 2: Understanding Difficult People (0.5 - 1 hour)

• Assess a difficult person's situation.
  
• Identify how each difficult personality type is detrimental to an organization.
  
• Address different difficult personality types.
  
• Understand the need for monitoring a difficult person.
  
• Document a difficult person's behavior.
  
• Simulation Overview:
  
• In this simulation, you will be meeting with several of your marketing department's team members to address their difficult personalities. Their attitudes are affecting other employees in the department, as well as the organization's overall productivity. You need to assess the situation and work with the team members to find a solution.

Unit 3: Communicating with Difficult People (0.5 - 1 hour)

• Communicate clearly with a difficult person.
  
• Identify communication barriers.
  
• Use non-verbal aspects of communication effectively.
  
• Understand how emotions can be detrimental to communication.
  
• Listen effectively to a difficult person.
  
• Simulation Overview:
  
• In this simulation, you will be meeting with two

  This is primarily online training This is an online eLearning or CBT training program This program may be available on CD Contact 123-CBT Computer Based Training for more information

  Training Presented in: English

Employee Performance Managing Difficult People --

About The Training Provider: 123-CBT Computer Based Training

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