Training
Provided by 123-CBT Computer Based Training
Learn the strategies and tactics necessary for effective conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members.
Learn To
Examine many sources of conflict.
Explore the harmful and beneficial sides of conflict.
Use, identify, and address various conflict resolution methods.
Understand the difference between resolving and managing conflict.
Address difficult personalities.
Audience
This course is for managers and employees who encounter conflict in the workplace.
Understand how conflict can benefit an organization.
Differentiate between conflict resolution and conflict management.
Simulation Overview:
Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation.
In this simulation, your latest management software portfolio has been experiencing a high number of technical problems. It has come to your attention that Customer Support is handling an alarming number of complaints from customers who cannot access their stock portfolios.
Unit 3: Conflict Between Employees (0.5 - 1 hour)
Assess the conflict situation.
Identify the sources of conflict.
Determine how personalities affect a conflict situation.
Meet each party's needs effectively.
Select a course of action.
Simulation Overview:
In this simulation, two of your employees are responsible for establishing a new Consumer Support System. The telephone service was supposed to be installed three days ago, but is behind schedule.
Unit 4: Conflict Within a Team (0.5 - 1 hour)
Understand how communication can help you resolve conflict.
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
This program may be available on CD
Contact 123-CBT Computer Based Training for more information
About 123-CBT Computer Based Training - Training Provider
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6.10
- Access 2003
- Acrobat 6.0
- ASP
- ASP.NET
- C
- Captivate 1.0
- Crystal Reports 8.5
- Crystal Reports v10
- Dreamweaver MX
-...
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