Training
Provided by 123-CBT Computer Based Training
Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting.
Learn To
Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate.
Use clear, appropriate language to enhance communication with and among meeting participants.
Use effective listening and questioning techniques to facilitate information exchange during a meeting.
Understand and interpret others' nonverbal communications.
Audience
Managers and employees who want to improve their ability to communicate effectively during meetings.
Understand what is meant by positive and negative climates.
Know the characteristics of both positive and negative climates.
Recognize how communication influences whether a climate is positive or negative.
Build a positive climate when communicating.
Simulation Overview:
In this simulation, you will be meeting with Janet Porter to discuss the process of communicating during meetings. Through your questions, you will learn about the differences between positive and negative meeting climates, as well as how to build a positive meeting climate through your communication.
Unit 2: Communicating as Meeting Leader (0.5 - 1 hour)
Communicate clearly during a meeting.
Use language that is appropriate during a meeting.
Understand and use assertive communication.
Enhance your relationship with participants through communication.
Simulation Overview:
You are meeting with a team of employees to address a recent increase in customer complaints. Several shipments have arrived to customers late which is causing tension among the employees. It is your responsibility to correct both the shipping and the employee relation problems.
Unit 3: Listening Effectively and Asking Questions (0.5 - 1 hour)
Understand how listening and questioning work together during a meeting.
Recognize common barriers to communication.
Improve your listening skills.
Know the purposes effective questions serve.
Ask appropriate questions during a meeting.
Simulation Overview:
You are resuming a meeting to discuss a recent increase in customer complaints due to shipping problems. Everyone took a 15 minute break to calm down. Accusations about the cause of the problems have been interfering with the team's ability to communicate the causes of
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
This program may be available on CD
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