Training
Provided by 123-CBT Computer Based Training
In Facilitation: Facilitating Challenging Situations, participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members.
Learn To
Apply steps to foster healthy debates.
Facilitate five types of difficult team members.
Use a communication process to minimize interpersonal conflicts.
Apply a process to handle team resistance.
Perform an intervention using the facilitative process.
Audience
Managers who want to learn how to handle difficult team members and resolve conflicts when serving as a facilitator.
In this simulation, you will meet with Janet Porter, Icon's Director of Business Development. Janet has a substantial amount of experience with facilitation that she would like to pass on to you during this conversation. Through your questions, you will learn the sources of conflict in a team setting, the benefits of conflict, how to tell the difference between a debate and an argument, and how to foster healthy debates among team members.
Unit 2: Handling Difficult Team Members (0.5 - 1 hour)
List five types of difficult team members.
Facilitate five types of difficult team members.
Avoid conflict with a team's leader.
Use a communication process to minimize interpersonal conflicts.
Simulation Overview:
In this simulation, you will meet with John Cunningham, one of Icon's Human Resources Assistants. Since John has a strong background in the area of facilitation, he is anxious to pass his knowledge on to you. Through your questions, you will learn the main types of difficult team members, the most effective techniques used to facilitate difficult team members, and the techniques used to avoid conflict with a team's leader.
Unit 3: Confronting Team Resistance (0.5 - 1 hour)
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