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Provided by: 123-CBT Computer Based Training Facilitation Facilitating Challenging Situations |
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Training
Provided by 123-CBT Computer Based Training
In Facilitation: Facilitating Challenging Situations, participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members.
Learn To
Managers who want to learn how to handle difficult team members and resolve conflicts when serving as a facilitator.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
Language Options
UK English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Background Information (0.5 - 1 hour)
Learn To
- Apply steps to foster healthy debates.
- Facilitate five types of difficult team members.
- Use a communication process to minimize interpersonal conflicts.
- Apply a process to handle team resistance.
- Perform an intervention using the facilitative process.
Managers who want to learn how to handle difficult team members and resolve conflicts when serving as a facilitator.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
Language Options
UK English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Background Information (0.5 - 1 hour)
- Identify the sources of team conflict.
- List the benefits of team conflict.
- Distinguish between a debate and an argument.
- Apply steps to foster healthy debates.
- Simulation Overview:
- In this simulation, you will meet with Janet Porter, Icon's Director of Business Development. Janet has a substantial amount of experience with facilitation that she would like to pass on to you during this conversation. Through your questions, you will learn the sources of conflict in a team setting, the benefits of conflict, how to tell the difference between a debate and an argument, and how to foster healthy debates among team members.
- List five types of difficult team members.
- Facilitate five types of difficult team members.
- Avoid conflict with a team's leader.
- Use a communication process to minimize interpersonal conflicts.
- Simulation Overview:
- In this simulation, you will meet with John Cunningham, one of Icon's Human Resources Assistants. Since John has a strong background in the area of facilitation, he is anxious to pass his knowledge on to you. Through your questions, you will learn the main types of difficult team members, the most effective techniques used to facilitate difficult team members, and the techniques used to avoid conflict with a team's leader.
- Identify common behaviors of resistant teams.
- Apply a process to handle team resistance.
- Use steps to help a team stay energized.
- Handle intentional attendance problems effectively.
- Handle challenges to your authority.
- Simulation Overview:
- In this simulation, you will meet
This is primarily online training 
This is an online eLearning or CBT training program 
This program may be available on CD 
Contact 123-CBT Computer Based Training for more information Training Presented in: English
Facilitation Facilitating Challenging Situations
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
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- Access 2003
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- ASP. NET
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