Correcting Performance Problems Addressing Performance Problems

Training Provided by 123-CBT Computer Based Training In Correcting Performance Problems: Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to employee reactions such as denial, excuses, and shifting blame.

Learn To

• Apply the guidelines you should follow when conducting a constructive feedback session.
  
• Follow the steps for conducting a feedback session.
  
• Follow the process for explaining the impact of an employee's problem behavior.
  
• Address negative employee responses correctly.
  
• Follow the steps for responding to an employee.

Audience

Managers and supervisors who want to learn how to successfully provide employees with feedback and address problem behavior.

Deployment Options

e-Learning

Accreditation

NASBA credits: 3 CPE Credits

PDU credits: 3 PDUs

CEU credits: 0.30 CEUs

Language Options

UK English

Total Learning Time

2 to 4 hours

Objectives

Unit 1: Providing Constructive Feedback (0.5 - 1 hour)

• Identify the guidelines you should apply in a given situation during a constructive feedback session.
  
• Apply the guidelines you should follow when conducting a constructive feedback session.
  
• Arrange the steps of the process for conducting a feedback session.
  
• Follow the steps for conducting a feedback session.
  
• Simulation Overview:
  
• In this simulation, you will be meeting with Robin Carlson, an account executive for Icon. After meeting several of Robin's customers at a recent tradeshow, you learned that they were unaware of improvements being made to Icon's Uninterrupted Power Source (UPS) products. Keeping existing and prospective customers informed of new features are part of Robin's responsibilities, so you need to hold a constructive feedback session with her. Your goal is to follow the process and guidelines for this type of session, resulting in Robin acknowledging that a problem exists.

Unit 2: Explaining the Impact of Problem Behavior (0.5 - 1 hour)

• Identify guidelines to follow when explaining the impact of problem behavior.
  
• Apply guidelines that will help you explain the impact of problem behavior.
  
• Arrange the steps for explaining the impact of an employee's problem behavior.
  
• Follow the process for explaining the impact of an employee's problem behavior.
  
• Simulation Overview:
  
• In this simulation, you will be meeting with Bruce Madison, the Delivery Coordinator in Icon's Power Systems division. Bruce's job is to ensure that orders are processed correctly and delivered on time. However, several of Icon's Uninterrupted Power Source (UPS) products have recently been shipped with incorrect software or delivered late. As Bruce's director, you need to meet with him to d

  This is primarily online training This is an online eLearning or CBT training program This program may be available on CD Contact 123-CBT Computer Based Training for more information

  Training Presented in: English

Correcting Performance Problems Addressing Performance Problems --

About The Training Provider: 123-CBT Computer Based Training

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