Managing Performance Overcoming Performance Appraisal Challenges

Training Provided by 123-CBT Computer Based Training In Managing Performance: Overcoming Performance Appraisal Challenges, you will learn how to encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you can reduce the risk of legal challenge.

Learn To

• Given a six-step process, conduct a status meeting with an employee.
  
• Practice active listening in an appraisal discussion.
  
• Avoid confrontational communication in an appraisal discussion.
  
• Given a five-step process, resolve conflict in an appraisal discussion.
  
• Follow general guidelines to ensure legal compliance when appraising performance.

Audience

Managers and supervisors who want to learn how to overcoming challenges when conducting performance appraisals.

Deployment Options

e-Learning

Accreditation

NASBA credits: 3 CPE Credits

PDU credits: 3 PDUs

CEU credits: 0.30 CEUs

Language Options

UK English

Total Learning Time

2 to 4 hours

Objectives

Unit 1: Communicating Regularly with Employees (1 - 1.5 hours)

• Use interpersonal skills to communicate effectively with an employee.
  
• Recognize the steps of the STATUS acronym.
  
• Given a six-step process, conduct a status meeting with an employee.
  
• Identify forms of progress reports.
  
• Simulation Overview:
  
• In this simulation, you will meet with Jennifer Braxton, a very able employee who has taken on many diverse duties within the area of office services in Icon's Consumer Products and Services division. She has performed with poise and dexterity in an environment that moves at break-neck speed, and she is interested in building her skill base by exploring new job functions. However, in order to do that she will need to simplify some of her current tasks or delegate responsibilities to others. In the course of your status meeting with her, you must discuss what progress she has made in meeting her goals, and determine what you can do to help her toward greater achievement.

Unit 2: Conducting Difficult Appraisals (0.5 - 1.5 hours)

• Recognize guidelines that improve active listening skills.
  
• Identify confrontational types of communication.
  
• Practice active listening in an appraisal discussion.
  
• Approach conflict in a positive manner using two principles.
  
• Avoid confrontational communication in an appraisal discussion.
  
• Given a five-step process, resolve conflict in an appraisal discussion.
  
• Simulation Overview:
  
• In this simulation, you will meet with Greg Kenton, a Senior Engineer in Icon's Consumer Products and Services Division, to talk about his annual performance appraisal. Greg is a brilliant engineer, with a record of high performance, but others perceive his leadership style as dic

  This is primarily online training This is an online eLearning or CBT training program This program may be available on CD Contact 123-CBT Computer Based Training for more information

  Training Presented in: English

Managing Performance Overcoming Performance Appraisal Challenges --

About The Training Provider: 123-CBT Computer Based Training

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