Coaching Building Relationships

Training Provided by 123-CBT Computer Based Training In Coaching: Building Relationships, you will learn how to establish a coaching relationship with your employees, evaluate employees' personality types, and detect morale-building motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your employees.

Learn To

• Communicate expectations and feedback to employees by applying proper procedures.
  
• Evaluate an employee's personality type by following proper guidelines.
  
• Select the correct motivators by assessing the employee's personality profile.
  
• Build a trusting relationship with employees by following appropriate guidelines.
  
• Establish employee trust by following the steps in the CARE process.

Audience

Managers and supervisors who want to learn how to build relationships with their employees in order to effectively coach them.

Deployment Options
e-Learning

Accreditation

NASBA credits: 3 CPE Credits

PDU credits: 3 PDUs

CEU credits: 0.30 CEUs

Language Options

US English

Total Learning Time

2 to 4 hours

Objectives

Unit 1: Becoming and Effective Coach Objectives: (1 - 1.5 hours)

• Identify four reasons why some managers avoid coaching.
  
• Identify the characteristics that differentiate coaching from managing.
  
• Select the characteristics of a good coach.
  
• Establish a coaching relationship with an employee by following recommended actions.
  
• Communicate expectations and feedback to employees by applying proper procedures.
  
• Detect morale-building motivators for individual employees.
  
• Simulation Overview:
  
• In this simulation, you will meet with Marcus D'Angelo and Nancy Hurst, two Software Marketing Department Supervisors. You need to coach them to work more effectively with employees from other departments within their division. To do this, you will need to establish relationships with the employees, effectively communicate expectations and feedback to them, and determine what motivates them in order to build their morale.

Unit 2: Coaching Diverse Employees (0.5 - 1.5 hours)

• Correlate the correct characteristics with the four main personality styles.
  
• Evaluate an employee's personality type by following proper guidelines.
  
• Select the correct motivators by assessing the employee's personality profile.
  
• Simulation Overview:
  
• In this simulation, you will meet with Mary Winford and Roger McAlister, two supervisors in Icon's Technical Support Department. Icon's recent software release, Matrix 1.0, has received only moderate reviews and their ability to communicate successfully with clients plays a large role in the success of Matrix 1.0. As the Division Manager, you need to coach and motivate Mary and Roger according to their individual personality types.

Unit 3: Establishing Trust with Employees (0.5 - 1 h

This is primarily online training This is an online eLearning or CBT training program This program may be available on CD Contact 123-CBT Computer Based Training for more information

Training Presented in: English