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Provided by: 123-CBT Computer Based Training Coaching Communicating with Employees |
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Training
Provided by 123-CBT Computer Based Training
In Coaching: Communicating with Employees, you will learn how to use appropriate language during a coaching session, recognize factors that can distort your message, and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when confronting an employee.
Learn To
Managers and supervisors who want to learn how to apply coaching concepts successfully by using good communication techniques.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Language and Nonverbal Communication (0.5 - 1 hour)
Learn To
- Demonstrate clear communication by applying appropriate techniques.
- Interpret nonverbal communication by analyzing body language.
- Use the four types of questions effectively while coaching.
- Follow the steps for conducting face-to-face meetings with problem employees.
- Use the appropriate approach when confronting your employee.
Managers and supervisors who want to learn how to apply coaching concepts successfully by using good communication techniques.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
PDU credits: 3 PDUs
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Language and Nonverbal Communication (0.5 - 1 hour)
- Identify appropriate words to use during a coaching session.
- Demonstrate clear communication by applying appropriate techniques.
- Select factors that can distort your coaching message.
- Interpret nonverbal communication by analyzing body language.
- Simulation Overview:
- In this simulation, you will be meeting with Cindy Becker, a software developer. Cindy is responsible for compiling the work of other developers on the team in order to create the final program for a new product. You need to use appropriate language and watch for nonverbal communication to determine what is causing the delays and to coach Cindy in overcoming any problems.
- Identify the purposes questioning serves during a coaching session.
- Define the four types of questions you can use while coaching.
- Use the four types of questions effectively while coaching.
- Simulation Overview:
- In this simulation, you will be meeting with Nathan Iverson, the Software Development Team Leader. After initial discussions with members of the development team, you have determined that many of the development versions for a new product line have been sent out for testing with an unusual amount of errors, causing testing to take longer and delaying the development process. As the Operations Manager, you need to effectively question Nathan to determine why the mistakes are happening.
- Select the benefits that face-to-face communication offers.
- Arrange the steps of the process for conducting face-to-face meetings with problem employees.
- Follow the steps for conducting face-to-
This is primarily online training 
This is an online eLearning or CBT training program 
This program may be available on CD 
Contact 123-CBT Computer Based Training for more information Training Presented in: English
Coaching Communicating with Employees
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6.10
- Access 2003
- Acrobat 6.0
- ASP
- ASP.NET
- C
- Captivate 1.0
- Crystal Reports 8.5
- Crystal Reports v10
- Dreamweaver MX
-...
