Organizational Crisis Mgmt Resolving Crises in Organizations

Training Provided by 123-CBT Computer Based Training This course underlines the vital importance of effective and controlled communications. Guidelines are presented on handling calls, controlling the communication flow, messages and audiences, and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media, providing clear guidelines on overall approach, handling of apologies, guidelines for Initial Holding Statements, and how to best deal with press releases, press conferences, and media interviews.

Learn To

• To identify guidelines for controlling communication in a crisis situation.
  
• To identify the elements of the five 'Cs' rule.
  
• To communicate in crisis aftermath.
  
• To communicate with employees.
  
• To communicate with the media.

Audience

This series is for senior managers, managers, communication specialists, and executives within any organization. Job titles can include: Executive Managers, HR Managers, Communication Officers, Team Leaders, Facilitators, Sales Staff, CEOs, Project Managers, Team Leaders.

Deployment Options

e-Learning

Accreditation

NASBA credits: 3 CPE Credits

CEU credits: 0.30 CEUs

Language Options

US English

Total Learning Time

2 to 3 hours

Objectives

Unit 1: Crisis Communication: Guidelines (0.5 - 1 hour)

• Identify guidelines for controlling communication in a crisis situation.
  
• Identify the elements of the five 'Cs' rule.
  
• Identify communication media used by organizations in a crisis.
  
• Identify legal issues concerning crisis communication.
  
• Identify the stakeholders your organization should address in a crisis situation.
  
• Identify guidelines for communicating your message clearly.
  
• Identify guidelines for controlling the flow of communication when a crisis breaks.
  
• Identify guidelines for handling telephone calls.
  
• Identify key questions to ask in the aftermath of a crisis.
  
• Identify actions to take as part of the crisis aftermath evaluation.
  
• Simulation Overview: In this simulation, you will meet with Travis Peterson, Director of Human Resources, Carolyn Harrison, Communications Assistant, and Paul White, Project Manager to discuss ways in which Icon can improve its handling of communications during crisis situations. This is something Icon has not done well in the past, and management has decided to be better prepared to handle a potential crisis situation. As a newly appointed PR executive, you need to advise Travis, Carolyn, and Paul on general guidelines and strategies for crisis communication.

Unit 2: Communicating with Non-Media Stakeholders (0.5 - 1 hour)

• Identify reasons for communicating effectively with employees.
  
• Identify guidelines for successful employee crisis communication.
  
• Identify guidelines for communicating with employees regarding layoffs.
  
• Identify benefits of co

  This is primarily online training This is an online eLearning or CBT training program This program may be available on CD Contact 123-CBT Computer Based Training for more information

  Training Presented in: English

Organizational Crisis Mgmt Resolving Crises in Organizations --

About The Training Provider: 123-CBT Computer Based Training

More Organizational Crisis Management Training from 123-CBT Computer Based Training

• Organizational Crisis Management Series
• Organizational Crisis Mgmt Anticipating Planning for Crises
• Organizational Crisis Mgmt Managing a Crisis