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Provided by: 123-CBT Computer Based Training Team Conflict Resolving Team Conflict |
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Training
Provided by 123-CBT Computer Based Training
Team Conflict: Resolving Team Conflict offers the student information for identifying, clarifying, and addressing team conflict. The program covers conflict resolution styles, identifies types of team conflict, and gives guidelines for resolving team conflict.
Learn To
Team members who want to understand how to resolve conflicts within the team.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
UK English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Identifying Team Conflict (0.5 - 1 hour)
Learn To
- Identify the effects of team conflict.
- Identify how conflict affects team morale, progress, and the workplace.
- Identify signs of conflict.
- Approach team conflict by following the correct guidelines.
- Turn destructive conflict into constructive conflict in a team setting.
- Apply conflict-resolution skills when addressing a team conflict.
- Resolve team conflict by following the correct process.
Team members who want to understand how to resolve conflicts within the team.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
UK English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Identifying Team Conflict (0.5 - 1 hour)
- Identify the effects of team conflict.
- Identify how conflict affects team morale, progress, and the workplace.
- Differentiate between organizational and interpersonal sources of team conflict.
- Identify conflict resolution styles.
- Identify signs of conflict.
- Approach team conflict by following the correct guidelines.
- Simulation Overview:
- In this simulation, you will meet with Dean Kramer, Icon's Director of Information Services, Caroline Harris, Icon's District Sales Manager, and Terre Jones, Icon's Product Manager for the Video Conferencing Solution. As the Assistant Project manager for the VCS, you have been asked to join the meeting to help identify why the team isn't making much progress. You will want to identify and address any conflict that is present within the team.
- Identify different types of team conflict.
- Identify the effects of destructive and constructive conflict.
- Establish behavioral differences between destructive and constructive conflict.
- Turn destructive conflict into constructive conflict in a team setting.
- Simulation Overview:
- In this simulation, you will meet with Terre Jones, Icon's Project Manager and Technical Specialist for the Video Conferencing Solution, Dean Kramer, Icon's Director of Information Services, and Caroline Harris, Icon's Director of Sales. Recently, the question was raised as to the extent of the services that should be offered with Video Conferencing Solution package. Dean believes that nothing should be offered beyond the rent of the equipment, while Caroline believes that full service, including on-sight support and professional facilitators, should be added to the package. As the Assistant Project Manager for the VCS, you need to help resolve this debate by turning destructive conflict into constructive conflict.
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Team Conflict Resolving Team Conflict
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6.10
- Access 2003
- Acrobat 6.0
- ASP
- ASP.NET
- C
- Captivate 1.0
- Crystal Reports 8.5
- Crystal Reports v10
- Dreamweaver MX
-...
