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Provided by: 123-CBT Computer Based Training Team Conflict Overcoming Conflict with Communication |
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Training
Provided by 123-CBT Computer Based Training
Team Conflict: Overcoming Conflict with Communication offers the student information for understanding and using communication to resolve conflict in a diverse team. The program covers the communication process, explains strategies for managing conflict, and lists guidelines for effective communication during team conflict.
Learn To
Team members who need to learn to overcome conflict when communicating with other team members.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
UK English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Understanding Communication (0.5 - 1 hour)
Learn To
- • List in order the communication process.
• Use the communication process in a team conflict setting.
• Use the process for managing conflict in a team setting.
• Identify the strategies for managing conflict.
• Apply guidelines to approach team conflict.
• Select guidelines to approach team conflict.
Team members who need to learn to overcome conflict when communicating with other team members.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
UK English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Understanding Communication (0.5 - 1 hour)
- • List in order the communication process.
• Use the communication process in a team conflict setting.
• Identify the primary causes of team conflict.
• Simulation Overview:
• In this simulation, you will meet with John Cunningham and Marcus D'Angelo, two of Icon's Customer Service Managers in the Telecommunications Division. You have all been chosen to be part of a team that will evaluate the current employee recognition program. A recent employee survey revealed a great deal of dissatisfaction with the current recognition program, which consists of a yearly awards program. Marcus feels this plan is outdated and wants to implement a new program. John is opposed to implementing a new program and feels the best option would be to update the awards banquet. As a fellow Customer Service Manager, you will need to communicate effectively with John and Marcus to overcome any team conflicts that may arise.
- • Use the process for managing conflict in a team setting.
• Identify the strategies for managing conflict.
• Identify the skills needed to interact effectively with teammates.
• Simulation Overview:
• In this simulation, you will meet with Marcus Robinson and Susan Cole, two of Icon's Production Managers, and Robin Carlson, a Consultant from Crown Consulting Corporation. The Vice President of Production has made the decision to bring in an outside consulting firm to evaluate the Production Department due to a recent decline in productivity. The production management team was only recently notified of this decision, and a number of managers in the department feel that bringing in an outside consultant is unnecessary. As one of Icon's Production Directors, it will be your job to encourage a supportive team environment and manage any conflicts that may arise in this first meeting.
- • Apply guidelines to approach team conf
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Team Conflict Overcoming Conflict with Communication
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6.10
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