Training
Provided by 123-CBT Computer Based Training
In Team Participation: Team Communication, participants learn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal communication and learn techniques for using both types of communication to create a supportive team environment.
Learn To
Understand the factors that cause breakdowns in team communication.
Understand the two ways power can influence communication.
Distinguish between, and select appropriately from, the different types of verbal communication.
Use positive nonverbal communication.
Listen actively and respond appropriately to team members' comments and questions.
Effectively handle team members' responses to their ideas.
Audience
Managers and employees who want to improve their team communication skills.
State the reason open team communication is important.
List two elements that determine appropriate team behavior.
Identify the factors that cause breakdowns in team communication.
Simulation Overview:
In this simulation, you will meet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss various aspects of team communication, identify why silence may actually communicate a message, and what factors cause breakdowns in team communication.
Unit 2: Verbal Communication (0.5 - 1 hour)
List the three levels of verbal communication.
Differentiate between denotative and connotative word meanings.
List the two ways power can influence communication.
Apply the five guidelines that foster a supportive communication environment
Use the TRUST acronym when communicating.
Simulation Overview:
In this simulation, you will be meeting with Icon International's Regional Vice Presidents of Sales and the Customer Service Manager. You will be addressing a recent communication breakdown between the sales personnel and the customer service representatives. The miscommunication dealt with a discounted finance charge on corporate loans over $250,000. Subsequently, the confusion resulted in negative publicity for the company.
Unit 3: Nonverbal Communication (0.5 - 1 hour)
State the types of information gained about a speaker through nonverbal cues.
List the five types of nonverbal communication.
Describe the connection between nonverbal and verbal communication.
Apply the four guidelines for expressing positive nonverbal communication.
Simulation Overview:
In this simulation, you are meeting with Damian Anderson and Julie Edwar
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
This program may be available on CD
Contact 123-CBT Computer Based Training for more information
About 123-CBT Computer Based Training - Training Provider
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6.10
- Access 2003
- Acrobat 6.0
- ASP
- ASP.NET
- C
- Captivate 1.0
- Crystal Reports 8.5
- Crystal Reports v10
- Dreamweaver MX
-...
More Team Participation Training from 123-CBT Computer Based Training
