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Provided by: 123-CBT Computer Based Training Virtual Team Mgmt Coaching Virtual Team Members |
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Training
Provided by 123-CBT Computer Based Training
In Virtual Team Management: Coaching Virtual Team Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the process for managing a team member's career development.
Learn To
The target audience for this series is managers who are responsible for teams that include virtual members.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Resolving Conflicts in Virtual Teams (0.5 - 1 hour)
Learn To
- Identify four actions that can enhance the communication process among virtual team members.
- Sequence the six steps for resolving team conflict.
- Follow the steps of the coaching process to improve a virtual team member's performance.
- Sequence the five steps for addressing performance issues with virtual team members.
- Identify ways to facilitate the career development of virtual team members.
The target audience for this series is managers who are responsible for teams that include virtual members.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Resolving Conflicts in Virtual Teams (0.5 - 1 hour)
- Identify four actions that can enhance the communication process among virtual team members.
- Use actions to enhance the communication process among virtual team members.
- Identify the four sources of conflict in a virtual team.
- Determine the source of conflict in a virtual team.
- Identify three tools for identifying conflict.
- Sequence the six steps for resolving team conflict.
- Follow the six steps for resolving team conflict.
- Simulation Overview:
- In this simulation, you will meet with three members of a team that is responsible for ensuring a software system is delivered on time to a customer and implemented correctly. The team consists of a delivery coordinator, who offices in the same building with you, and an offsite account manager and sales engineer. In the first part of the simulation, you will lead the start-up meeting and will need to take actions that can prevent conflict on the team. During the second part of the simulation, you will meet with the team several weeks later and will need to follow the six steps for developing and implementing solutions.
- Sequence the five steps of the coaching process.
- Follow the steps of the coaching process to improve a virtual team member's performance.
- Identify three reasons why recognition is important to virtual team members.
- Select three ways to identify virtual team member performance issues.
- Sequence the five steps for addressing performance issues with virtual team members.
- Follow the steps for addressing a performance issue with a virtual team member.
- Simulation Overview:
This is primarily online training 
This is an online eLearning or CBT training program 
This program may be available on CD 
Contact 123-CBT Computer Based Training for more information Training Presented in: English
Virtual Team Mgmt Coaching Virtual Team Members
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6.10
- Access 2003
- Acrobat 6.0
- ASP
- ASP.NET
- C
- Captivate 1.0
- Crystal Reports 8.5
- Crystal Reports v10
- Dreamweaver MX
-...
