Administrative Assistant Skills Excelling as an Admin Assistant

Training Provided by 123-CBT Computer Based Training In Administrative Assistant Skills: Excelling as an Administrative Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with multiple supervisors, and manage the office when your supervisor is absent.

Learn To

• Identify the guidelines for building strong business relationships.
  
• Identify the guidelines for creating a stress management plan.
  
• Demonstrate an understanding of how to create a stress management plan.
  
• Work effectively with your supervisor.
  
• Manage the office when your supervisor is absent.

Audience

The target audience for this series is administrative assistants, secretaries, office managers, clerks, and others who serve in a support role.

Deployment Options

e-Learning

Accreditation

NASBA credits: 3 CPE Credits

CEU credits: 0.30 CEUs

Language Options

US English

Total Learning Time

2 to 4 hours

Objectives

Unit 1: Handling the Office Environment (0.5 - 1 hour)

• Identify the guidelines for making office politics a positive tool.
  
• Demonstrate an understanding of how to make office politics a positive tool.
  
• Identify the guidelines for building strong business relationships.
  
• Demonstrate an understanding of how to build strong business relationships.
  
• Identify the guidelines for managing temporary staff.
  
• Demonstrate an understanding of how to manage temporary staff.
  
• Simulation Overview:
  
• In this simulation, you will meet with Lori Myers, the Office Manager of Icon's Legal Department. You are a new assistant in the department, and Lori has asked to meet with you to discuss the office environment. Your goals are to demonstrate that you know how to make use of office politics, build strong business relationships, and manage temporary staff.

Unit 2: Keeping a Positive Attitude (0.5 - 1 hour)

• Identify the guidelines for creating a stress management plan.
  
• Demonstrate an understanding of how stress expresses itself in the workplace.
  
• Demonstrate an understanding of how to create a stress management plan.
  
• Identify the guidelines for adopting a positive attitude.
  
• Demonstrate an understanding of how to develop a positive attitude.
  
• Simulation Overview:
  
• In this simulation, you are the new Administrative Assistant in the Accounting Department of Icon's San Francisco Division. Anita Cobb, your supervisor in the department, has asked to have a quick meeting with you. The department is about to enter a very busy time of the business year, and while Anita has confidence in your technical ability to handle the work, she wants to make sure you're prepared to deal with the stress that this time of year brings. She will discuss stress and its possible affects on you, how y

  This is primarily online training This is an online eLearning or CBT training program This program may be available on CD Contact 123-CBT Computer Based Training for more information

  Training Presented in: English

  Click here for more information or to take this course

Administrative Assistant Skills Excelling as an Admin Assistant --

About The Training Provider: 123-CBT Computer Based Training

More Administrative Assistant Training from 123-CBT Computer Based Training

• Administrative Assistant Skills Series
• Administrative Assistant Skills Understanding Basic Skills