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Provided by: 123-CBT Computer Based Training Sales Skills Gaining Customer Commitment |
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Training
Provided by 123-CBT Computer Based Training
In Sales Skills: Gaining Customer Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In addition, you will learn what to do if your product or service does not satisfy a client's key issues, how to manage a client's anxiety during the sales process, and how to prepare for negotiations.
Learn To
Individuals who want to learn how to build relationships with customers and gain their commitment during a sales interaction.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Background Information (0.5 - 1 hour)
Learn To
- Obtain a client's written consent to complete the sales process.
- Complete three actions to help you when building relationships with clients.
- Ask situation-appropriate questions during the sales process.
- Respond to a client based on his or her stage of need.
- Explain how your product or service meets the key issues.
- Manage a client's anxiety by speaking plainly, asking for feedback, and sharing success stories.
- Complete the five stages of negotiation.
Individuals who want to learn how to build relationships with customers and gain their commitment during a sales interaction.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Background Information (0.5 - 1 hour)
- Correctly list the six basic steps of the sales process.
- Obtain a client's written consent to complete the sales process.
- Correctly list three actions you must complete before a client will commit to buying.
- Simulation Overview:
- In this simulation, you will meet with Jack Sullivan, Icon's Regional Vice President of Sales. Through your questions and his answers, you will learn about the process of selling, why it is important to acquire written consent from a client, and the benefits of maintaining relationships with your clients.
- Complete three actions to help you when building relationships with clients.
- Demonstrate honesty, authority, reliability, and competence.
- Ask situation-appropriate questions during the sales process.
- Follow three guidelines for gathering information.
- Simulation Overview:
- In this simulation, you will meet with Marcus Robinson, the owner of Windy City Computer Solutions. Mr. Robinson is going to open two new Windy City Computer stores in three months. As one of Icon's Account Executives for the Business Solutions product line, your goal is to build a meaningful relationship with Mr. Robinson.
- List the three stages of need.
- Respond to a client based on his or her stage of need.
- Differentiate between personal and economical objections to bu
This is primarily online training 
This is an online eLearning or CBT training program 
This program may be available on CD 
Contact 123-CBT Computer Based Training for more information Training Presented in: English
Sales Skills Gaining Customer Commitment
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
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