Training
Provided by 123-CBT Computer Based Training
Consulting Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract.
Learn To
Identify the steps to determine the need for a consultant.
Match the roles that consultants adopt with their characteristics.
Sequence the steps for managing internal resistance to a consultant.
Manage internal resistance to consultants.
Manage an ethical issue with a consultant.
Identify the essential elements of a contract.
Audience
The target audience for this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully.
Unit 1: Determining Consulting Needs (0.5 - 1 hour)
Identify the steps to determine the need for a consultant.
Determine the need for a consultant.
Match the roles that consultants adopt with their characteristics.
Identify the steps of the consulting process.
Sequence the steps for managing internal resistance to a consultant.
Manage internal resistance to consultants.
Simulation Overview:
In this simulation, you will meet with Bruce Madison and Ron Spear to discuss the need for a consultant. Plant 1 has been the subject of internal criticism because its production rate has slowed and errors have occurred more frequently, and as Plant 1's director, it is your responsibility to address these problems. In response, you are meeting to determine the need for an outside consultant to evaluate the plant's efficiency. Your budget would allow you to allocate $40,000 toward consulting fees, which is not enough to acquire an experienced consultant for more than just part-time work. Since Bruce and Ron have always run Plant 1, it is your responsibility to manage any resistance to consultants they display.
Unit 2: Communicating with Consultants (0.5 - 1 hour)
Match the primary communication styles with their secondary communication styles.
Identify the guidelines for communicating with a consultant.
Follow the guidelines for communicating with a consultant.
Identify ethical issues you might encounter when working with a consultant.
Manage an ethical issue with a consultant.
Simulation Overview:
In this simulation, you will meet with Jessica Stone, an independent consultant, to discuss extending her contract by three months. Jessica has been working with customer representatives in the industrial services department to streamline customer relations processes, and the project
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
This program may be available on CD
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