|
Training Classes
| Learning and Development Resources
| Training Directory
| New Training Seminars
| New Training Providers
| Site Map
| Promote Training Seminars
|
Training Keywords
|
| Training Providers
| Regions
| Training Search
| Advertise Training Seminars
| Login
|
||||||||||||||||||||||||||||
Provided by: Meirc Training and Consulting
The Customer Service MindsetClick here for more information or to take this course
Training Provided by Meirc Training and ConsultingThe Customer Service MindsetChoose your Date & Venue: City Venue Language Dates Register Dubai J W Marriott Hotel English 25 Nov - 27 Nov, 2006 Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization This Program is designed for: All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE's. Instructor: A bilingual (English/Arabic) consultant facilitates the program. Fees in US$: Per participant 2,100 Frequent nomination 1,890 Fees are inclusive of coffee breaks and buffet lunch daily One extra free place for every 3 paid nominees Program Outline: Definition and Concepts of Customer Service Serving the Internal and External Customer The Principle Foundation for Superior Customer Service Strong Relationship Superior Service Professional Behavior The Customer Service Mindset Components of the Mindset Strategies for Building the Mindset Among the Staff A Profile of Different Customers Personalities Understanding Their Personalities Tips for Dealing with Difficult Personalities Attaining Customer Satisfaction Meeting Their Needs Exceeding Their Expectations Delighting and Surprising Them Handling Customers Complaints Types and Levels of Customer Complaints Handling Complaints: Process and Behavior Effective Communication with Customers Active Listening Overcoming Communication Barriers Reading Customer Body Language RELATED PROGRAMS Customer Relationship Management -------------------------------------------------------------------------------- PROGRAM PRE-REQUISITES Program Level: Update -------------------------------------------------------------------------------- Delivery Type: Group-Live -------------------------------------------------------------------------------- Pre-requisites: None -------------------------------------------------------------------------------- Meirc Training & Consulting is registered with the National Association of State Boards of Accountancy ( NASBA ) as a sponsor of continuing professional education on national registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for the CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE sponsors, 150 Fourth Avenue North , Nashville , TN , 37219-2127. Website: www.nasba.org Training Avaliability and Delivery
Related Keywords: training dubai dubai training customer service help service customer service training workshops sales training call center training Training Program DetailsBy the end of the program, participants will be able to:
Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization This Program is designed for: All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE's. Program Outline: Definition and Concepts of Customer Service Serving the Internal and External Customer The Principle Foundation for Superior Customer Service Strong Relationship Superior Service Professional Behavior The Customer Service Mindset Components of the Mindset Strategies for Building the Mindset Among the Staff A Profile of Different Customers Personalities Understanding Their Personalities Tips for Dealing with Difficult Personalities Attaining Customer Satisfaction Meeting Their Needs Exceeding Their Expectations Delighting and Surprising Them Handling Customers Complaints Types and Levels of Customer Complaints Handling Complaints: Process and Behavior Effective Communication with Customers Active Listening Overcoming Communication Barriers Reading Customer Body Language About Meirc Training and Consulting - Training Provider
Meirc Training and Consulting - Meirc offers an impressive range of Dubai training, consulting, Certification, Seminars, Management Course, nlp training dubai, business training, Finance and Quality Training, training, career training dubai, supervisor training dubai, management training, leadership training, sales training, project management training dubai, neuro linguistic programming dubai, human resources dubai,...
More Interpersonal Skills & Self Development Training from Meirc Training and Consulting
Click here for more information or to take this course | ||||||||||||||||||||||||||||
|
| ||||||||||||||||||||||||||||
| Training Directory | New Training Seminars | New Training Providers | Search | Site Map | Promote Training | Login | Links | ||
|
| ||
| Training-Classes.com by Skillbox® 07/23/08 Copyright 1998-2008 skillbox, inc. All rights reserved |
 |
|
| Are you a Training dubai training provider? |
| You could be on this page today - for FREE! |
