Managing Conflict: Power through Influence

Objectives:
By the end of the program, participants will be able to:

Define and understand the sources of conflict.
Learn the different strategies used in resolving conflict.
Identify their own personal conflict resolution style.
Understand the different bases of power and how to change them.
Apply influence and explore their relationships with others.

This Program is designed for:

Managers, supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking. This program is worth 25 NASBA CPE's.
Instructor:

A bilingual (English/Arabic) consultant facilitates the program.


Program Outline:

Definitions of Conflict
Misconceptions about Conflict
Sources of Conflict
Positive and Negative Factors of Conflict
Thomas-Kilmann Conflict Mode Instrument

Scoring and Interpretations
Ways of Coping with Conflict
Assumptions and Outcome of Conflict
Importance of Team Work

Dealing with Dysfunctional Team Roles
Managing Conflict in Teams
Types of Conflict

Substantive and Personalized Conflicts of Interest
Cooperative Communication and Non Verbal Behavior

The 4 Ways of Approaching People
Listening Assessment
Influencing Others in a Problem Solving Context

Working Effectively with Team Members
Managing Your Emotions, Information and Problems
Tips For Effective Day to Day Conflicts
Resolving Conflict Before It Gets Out of Hand
Managing Conflicts with Superiors and Subordinates
Influence Inventory (Power Bases)

Definitions of Influence and the Bases of Power
Changing the Bases of Power
Credibility

Power and Persuasive Skills
Difficult Types of People and Relationship Building
Behavior Modification
Influencing Tactics