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Provided by: Globeron Pte Ltd Certified Service Oriented Process Professional (CSOPP)IT Certification Prep |
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Training
Provided by Globeron Pte Ltd
The Service Oriented Process Professional Certification provides the IT professional a complete insight in the business processes of the organization s from a IT Service perspective. It includes all service layers of the IT Solution House (Physical DataCenter layer, IT Infrastructure Layer, IT Process Layer, IT Security Layer and IT Management Layer).This certification is focused on the service processes in a service oriented environment (top-down and bottom-up).
Practical hints and tips will be given from a business process perspective (layered, vendor neutral and service oriented approach). These are applicable to enterprise wide IT environments and small and medium businesses. The certification includes video s and example of tools essential to move your organization into the Service direction.
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Certified Service Oriented Process Professional (CSOPP)
1. Organization s Business Objectives
Organization s Business objectives
IT Services Planning / Enhancement / Removal
Top-Down Requirements planning
Bottom-Up IT Sevices / DataCenter Design
Implementation/Migration and Management
Costing and Legal Decisions
IT Governance, Laws and Legislation
2. IT Service Processes Overview
ITIL overview and alignment
IT Service Delivery
o Service Level Management
o IT Financial Management
o Capacity Management
o IT Continuity Management
o Availability Management
IT Service Support
o Service Desk
o Incident Management
o Problem Management
o Change Management
o Release Management
o Configuration Management
IT Service Management Processes
Standardization (ISO IEC 20000, BS 15000, ITIL, Cobit, etc.)
3. Security Processes
Overview of the IT Security requirements in Organizations
Business, Home and Roaming security
Overview of the IT Infrastructure components for IT-Security (all layers)
IT Security Management Processes and Standardization (ISO IEC 27001:2005, BS7799-2:2005)
Overview of a Service Oriented Security Enterprise
4. Business Process Management in a Service Oriented Environment
Manage IT processes needed for the business
Organization s Business objectives
IT Services Planning / Enhancement / Removal
Top-Down Requirements planning
Bottom-Up IT Sevices / DataCenter Design
Implementation/Migration and Management
Costing and Legal Decisions
IT Governance, Laws and Legislation
2. IT Service Processes Overview
ITIL overview and alignment
IT Service Delivery
o Service Level Management
o IT Financial Management
o Capacity Management
o IT Continuity Management
o Availability Management
IT Service Support
o Service Desk
o Incident Management
o Problem Management
o Change Management
o Release Management
o Configuration Management
IT Service Management Processes
Standardization (ISO IEC 20000, BS 15000, ITIL, Cobit, etc.)
3. Security Processes
Overview of the IT Security requirements in Organizations
Business, Home and Roaming security
Overview of the IT Infrastructure components for IT-Security (all layers)
IT Security Management Processes and Standardization (ISO IEC 27001:2005, BS7799-2:2005)
Overview of a Service Oriented Security Enterprise
4. Business Process Management in a Service Oriented Environment
Manage IT processes needed for the business
About The Training Provider: Globeron Pte Ltd
Globeron Pte Ltd - Globeron provides Certification training for
Service Oriented Enterprise Professional
DataCentre Infrastructure Security Process Management Enterprise
CSODP CSOIP CSOSP CSOPP CSOMP CSOEP
Download all detailed PDF brochures at
www.globeron.com/certification
www.globeron.com/courses
www.opengroup.org/barcelona2006
Delivery of the classes are international and usually at training partners...
