Emotional Intelligence

A manager s emotional style and emotional self-management is critical to a company's culture. Emotional intelligence is about managing feelings so they are expressed appropriately and therefore enabling people to work together and towards common goals in a constructive and transparent environment. When the executive values feelings, so will the employees. Research confirms that emotions are contagious. So, if the manager feels optimistic, confident, creative, flexible, tolerant, respectful, and compassionate, the employee will mirror these feelings. Research also indicates that the direction of emotional flow is from top down, as we might expect, since anyone in power has, by default, more influence. The good news is that unlike intellect which changes little after our teenage years, emotional intelligence is not genetic but learned and it continues to develop as we mature. Course Aim To make a compelling business case and enable managers to recognise the relationship between emotional intelligence and enhanced job performance. To identify personal competencies required for self management and social competencies required for relationship management and begin to develop these essential competencies Course Objectives By the end of this course, delegates will be able to Identify their own emotions and their impact on performance, self awareness Make use of emotional intelligence in others through cultivating awareness of others feelings, concerns and needs. Appreciate the main competency elements within the emotional intelligence competency model Practice basic self management techniques Recognise the characteristics of emotionally intelligent individuals Convert negative emotions in to positive outcomes Assess current levels of emotional competence and areas they would like to handle better Explore Self-awareness are you choosing responses, or are they habitual? Who should attend? Individuals who have little understanding of emotional intelligence competencies, who would like to understand how to make a greater contribution in key areas of their business and personal lives Training Methodology The course is based on a combination of interactive activities - group and individual exercises, case studies, role plays and discussions The environment will be a supportive one in which individuals with varying degrees of experience will be encouraged to share the approaches they currently and try out new ones that they encounter on the course. The speaker will answer any questions a delegate may have and where appropriate provide coaching to enable individuals to build and apply new approaches. We aim for this to be an enjoyable as well as a learning experience and feel that the mix of style and learning techniques will prove valuable to those that attend. Training Effectiveness Our Consultant believes in creating optimal learning experiences to reach all of your learners whatever their leaning preferences. Through accelerated learning methodologies she will engage and gently challenge learners, to ensure that they return to the workplace the ability to regulate emotions and interpret emotional information Course content includes: Day One Introduction to Emotional Intelligence The Business Case for Emotionally intelligent competencies Models of Emotional Intelligence The Marshmallow experiment The Goleman and Hay competency sets - how would I recognise that you were demonstrating these behaviours? - Activity How do you value potential performance? Measuring what people do and how they deliver what they do Identifying and understanding the inter-relationships between emotions, thoughts and behaviour. Cause and effect relationships, how thoughts can affect emotions and how emotions can affect thoughts, and how your emotions can lead to specific behaviour in yourself and others Behaviour criteria activity identifying the emotionally intelligent manager The brain physiology, states, filters their impact on behaviour Day Two Enhancing and Improving Emotional Intelligence The new learning model for EI. Methods that work when developing emotional intelligence 360 feedback, coaching, mentoring, transfer opportunities Why traditional methods will not work when developing emotional intelligence - Self Assessment and Cognitive methods The positive uses of appreciative inquiry Avoiding conflict with EI - Separating the person from their behaviour Self talk and its effects on self esteem Self talk cycle and how to shift it from negative to positive Perceptions and their impact on emotional reactions to events Emotional literacy. Label and specific feelings in yourself and others, the ability to discuss emotions and communicate clearly and directly. Incorporating feelings into analysis, reasoning, problem solving and decision making Label your feelings, rather than labelling people or situations