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Provided by: TCY Technologies, Inc. Implementing Cisco IP Contact Center (IPCC) ExpressCisco CCVP |
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Training
Provided by TCY Technologies, Inc.
Implementing IPCC Express (32 hours) new!
Objective: Provide students with the knowledge and skills to implement Cisco IP Contact Center & Interactive Voice Response (IVR) systems; prepare students for the Cisco IPCC Express & IP IVR Deployment exam.
[Download Implementing Cisco IPCC Express camp course brochure]
Prerequisites: CCVP certification or Cisco IP Telephony Bootcamp training or 3 months of Cisco IP Telephony experience
Target Audience: Cisco voice engineer assigned to IPCC projects and as well those seeking Cisco IP Contact Center certificate.
[Request more information about IPCC training]
[Download Implementing Cisco IPCC Express camp course brochure]
Implementing Cisco IPCC Tuition: $1,100
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Implementing Cisco IP Contact Center (IPCC) Express
Implementing IPCC Express (32 hours) new!
Objective: Provide students with the knowledge and skills to implement Cisco IP Contact Center & Interactive Voice Response (IVR) systems; prepare students for the Cisco IPCC Express & IP IVR Deployment exam.
[Download Implementing Cisco IPCC Express camp course brochure]
Prerequisites: CCVP certification or Cisco IP Telephony Bootcamp training or 3 months of Cisco IP Telephony experience
Target Audience: Cisco voice engineer assigned to IPCC projects and as well those seeking Cisco IP Contact Center certificate.
[Request more information about IPCC training]
[Download Implementing Cisco IPCC Express camp course brochure]
Implementing Cisco IPCC Tuition: $1,100
See schedule
Curriculum
Cisco CRS/IPCC Overview
CRS Topology; Performance criteria
CRS Products; How Contacts Happen
CRS Application Example
Lab: Installation & System Configuration
CRS Application Editor
CRS Editor Overview; Managing your scripts
Prompt Management; Debug Function; Trace Files
Basic steps using Editor
Start a New Application; Start/End
Accept/Terminate; Annotate
Play Prompt; Delay; Get Call Contact Info
Lab: Create CRS Applications with Editor
Call Input
Label; Goto; Get Digitl String; Extended Get Digit String
Menu; Set; Name of Address
Dabasebase Access
Database Overview; DB Read; DB Get; DB Write
DB Release; DB Step Branches
Logical Operations
Increment; Decrement; If; Switch; Call Subflow
Create Generated Prompt
Call Transfer
Day of Week; Time of Day; Call Redirect
Set Contact info; Get Contact info
Lab: Java Objects and Enhanced Workflow
Automatic Speech Recognition
Grammar; Grammar Steps;
Deployment; Installation; Configuration
Initialization; ASR-Enabled Steps
Text-to-Speech
Deployment; Installation
Configuration; Initialization
TTS Operations; Troubleshooting
Email Contacts
Configure the e-Mail Subsystem
E-mail Contact Steps
HTTP Application Triggers
IPCC Express Desktop Administration
Cisco Desktop Administration
IPCC Express Enterprise Data Configuration
Desktop Configuration; Personnel Configuration
Reports
Real Time Reporting
LabL Application Design Practices
Course Assessment
Objective: Provide students with the knowledge and skills to implement Cisco IP Contact Center & Interactive Voice Response (IVR) systems; prepare students for the Cisco IPCC Express & IP IVR Deployment exam.
[Download Implementing Cisco IPCC Express camp course brochure]
Prerequisites: CCVP certification or Cisco IP Telephony Bootcamp training or 3 months of Cisco IP Telephony experience
Target Audience: Cisco voice engineer assigned to IPCC projects and as well those seeking Cisco IP Contact Center certificate.
[Request more information about IPCC training]
[Download Implementing Cisco IPCC Express camp course brochure]
Implementing Cisco IPCC Tuition: $1,100
See schedule
Curriculum
Cisco CRS/IPCC Overview
CRS Topology; Performance criteria
CRS Products; How Contacts Happen
CRS Application Example
Lab: Installation & System Configuration
CRS Application Editor
CRS Editor Overview; Managing your scripts
Prompt Management; Debug Function; Trace Files
Basic steps using Editor
Start a New Application; Start/End
Accept/Terminate; Annotate
Play Prompt; Delay; Get Call Contact Info
Lab: Create CRS Applications with Editor
Call Input
Label; Goto; Get Digitl String; Extended Get Digit String
Menu; Set; Name of Address
Dabasebase Access
Database Overview; DB Read; DB Get; DB Write
DB Release; DB Step Branches
Logical Operations
Increment; Decrement; If; Switch; Call Subflow
Create Generated Prompt
Call Transfer
Day of Week; Time of Day; Call Redirect
Set Contact info; Get Contact info
Lab: Java Objects and Enhanced Workflow
Automatic Speech Recognition
Grammar; Grammar Steps;
Deployment; Installation; Configuration
Initialization; ASR-Enabled Steps
Text-to-Speech
Deployment; Installation
Configuration; Initialization
TTS Operations; Troubleshooting
Email Contacts
Configure the e-Mail Subsystem
E-mail Contact Steps
HTTP Application Triggers
IPCC Express Desktop Administration
Cisco Desktop Administration
IPCC Express Enterprise Data Configuration
Desktop Configuration; Personnel Configuration
Reports
Real Time Reporting
LabL Application Design Practices
Course Assessment
About The Training Provider: TCY Technologies, Inc.
TCY Technologies, Inc. - TCY is the largest Cisco certification training provider in the New York area. Our specialities include Cisco CCNA, CCNP, IP Telephony, CCSP Security, CCIE Security and Routing and Switching training. Our emphasis is in providing a practical, hands-on approach to training. Our Cisco lab is the largest for a networking training facilities in the New York Tri-State area. TCY has been providing...
