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MCDST Certification

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The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. VTC Certified author Bill Ferguson gives a thorough and comprehensive guide to MCDST that will help you pass the test and start or advance your IT career. To begin learning today, simply click on the links.

Training Avaliability and Delivery

This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
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Training Presented in:English

Training Program Details

Introduction & Overview
  1. Introduction
  2. Overview Pt.1
  3. Overview Pt.2
The Windows Operating System
  1. Common Features & Differences Pt.1
  2. Common Features & Differences Pt.2
  3. Workgroup vs. Active Directory
  4. Troubleshooting Tools in OS
  5. Troubleshooting On Boot
  6. Troubleshooting in Safe Mode (msinfo32)
  7. Troubleshooting in Safe Mode (msconfig)
  8. Remote Desktop Connection
  9. Remote Assistance
  10. Assistance & Support Center
  11. Internet Tools
Installing A Windows OS
  1. Hardware Requirements
  2. Hard Disk Preparation
  3. Creating a Windows 98 startup disk
  4. Starting a Windows 98 startup disk
  5. Fdisk with Windows 98 startup disk
  6. Formatting Windows 98 startup disk
  7. Installing the Windows XP OS Pt.1
  8. Installing the Windows XP OS Pt.2
  9. Installing the Windows XP OS Pt.3
  10. Installing the Windows XP OS Pt.4
  11. Logging On to the New XP Computer
  12. Unattended Installations
  13. Setup Manager Pt.1
  14. Setup Manager Pt.2
  15. Answer Files & UDFs
  16. Troubleshooting Installations
  17. Boot.ini file & Advanced Startup
  18. Repairing an Installation
  19. Automated System Recovery Tool
  20. Transferring Files & Settings
Desktop Management
  1. User Logon
  2. User Accounts in Control Panel
  3. Local Users & Groups Tool
  4. User Configuration Pt.1
  5. User Configuration Pt.2
  6. User Profile Management
  7. Multilingual Configuration
  8. Security & Local Policy Settings
  9. Resulting Set of Policy
  10. System Resources
  11. System Performance Tools
  12. System Maintenance Tools
File & Folder Access
  1. Overview Managing Files & Folders
  2. NTFS File Permissions
  3. NTFS Folder Permissions
  4. Simple vs. Classic File Sharing
  5. Effective Permissions
  6. File Compression & Encryption
  7. Mapping Network Drives
  8. Shadow Copies
  9. Offline Files & Folders
Hardware Issues
  1. Overview of Managing Drivers
  2. Drivers & Driver Updates
  3. Driver Signing & Rollback
  4. Storage Devices
  5. The Disk Management Tool Pt.1
  6. The Disk Management Tool Pt.2
  7. Types of Display Devices & Settings
  8. Types of I/O Devices
  9. Hardware Profiles Pt.1
  10. Hardware Profiles Pt.2
  11. Advanced Configuration Power Interface
Printers
  1. Printers Overview - Printing Terminlogy
  2. Installing a Local Printer
  3. Installing a Network Printer
  4. Troubleshooting Printers & Print Jobs
  5. Printer Pooling vs. Printer Priorities
  6. Auditing Printers
Network Connectivity
  1. The OSI Model
  2. IP Addressing
  3. Name Resolution
  4. Troubleshooting Tools
  5. Remote Connection Issues
Troubleshooting Applications
  1. Troubleshooting Tools
  2. Configuring a PIF
  3. Identifying WIN 16 Applications
  4. Troubleshooting WIN32
  5. Application Compatibility
  6. Troubleshooting Security Issues
Internet Explorer Configuration
  1. IE Overview
  2. IE General Tab
  3. IE Security Tab
  4. IE Privacy Tab
  5. IE Content Tab
  6. IE Connections Tab
  7. IE Programs Tab
  8. IE Advanced Tab
Outlook Express
  1. Outlook Express E-mail
  2. Outlook Express Data
  3. Outlook Express Newsgroups
Microsoft Office
  1. Office Installation
  2. Supporting Office Pt.1
  3. Supporting Office Pt.2
  4. Security & Recoverablility
  5. Office Language Features
Microsoft Outlook
  1. Creating Profiles & Accounts
  2. Managing Data
  3. Troubleshooting Microsoft Outlook
Tips On Taking the Test
  1. Tips for taking the tests
Credits
  1. Author Movie

About The Virtual Training Company - Training Provider

The Virtual Training Company - The Virtual Training Company started in California's Silicon Valley in 1996. VTC grew quickly over the next three years and relocated first in 1999 to the beautiful town of Winchester, Virginia; and six years later to Stephens City, Virginia. The company was founded by British born Mark Vernon who started producing CD-based training for Apple software. The format on the CDs - narrated...
MCDST
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This page was last updated on sb5 - 07/20/08 at 08:48:21 - 04:14:02