Managing Negative People and Difficult Employees (Toronto)

Nov 23, 2006
9:00 am - 4:00 pm

Handling our job responsibilities is challenging enough without having to deal with a major personality problem on a regular basis. Negative and difficult employees can cost dearly through absenteeism, the loss of other good employees, the departure of customers and their money. Left unchecked, negativity can leave you and others with little joy in work, life or play.

Learn how to handle difficult people in your life and watch your productivity and tranquility skyrocket. This stimulating seminar will enable you to act as a stable influence and change agent, capable of turning understanding into action. You will learn information and strategies to overcome negativity and difficult people in the workplace, and other settings.

Participants will develop skills to effectively recognize sources of emotions in the workplace and understand how unchecked emotions get in the way ; learn to acknowledge emotions rather than sweep them under the rug; how to remain calm and objective in the face of strong emotions, and to recover quickly and help others to do the same. Additionally, participants will learn a 7-step warning and intervention model for overcoming and neutralizing the chronic negator .