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Provided by: IKON InfoTech

Oracle 11i Apps CRM



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Training Provided by IKON InfoTech

1. Functionalities of Field Service Planner, Manager, Dispatcher,
Representative.

2. CRM Foundation
Resource Management, Territory Management, Inventory management with respect to spares, Task management, Customer Management (TCA), Calendar, Escalation Management

3. Handling Service Request
Dispatch Center, Assignment Manager, AutoScheduling, Debrief Report, Charges Interface, Closure

4. Spares Management
Car Inventory, Spares Inventory, Resources & subinventory management, Move
orders, Parts Loop, Reporting hierarchies, Authorised Stock List & Master
SL, Reservation, Print List, Pack List, Shipping, Receiving.

5. Depot Repair
Create Repair Order with loaner, exchange, advance exchange, replacement and process the same through WIP and OM modules.

Training Avaliability and Delivery

This is primarily ilt training
group study and discussionThis class may involve group study
coursewareCourseware may be available for purchase
instructor led trainingThis class may be available at a classroom in Chennai, Tamil Nadu,
Contact IKON InfoTech for more information
Course Level:basic through advanced
Schedule:60 hours
Training Presented in:English

Related Keywords:  crm   oracle crm   oracle apps crm   oracle apps   oracle   oracle functional 

Training Program Details


1. Functionalities of Field Service Planner, Manager, Dispatcher,
Representative.

2. CRM Foundation
Resource Management, Territory Management, Inventory management with respect to spares, Task management, Customer Management (TCA), Calendar, Escalation Management

3. Handling Service Request
Dispatch Center, Assignment Manager, AutoScheduling, Debrief Report, Charges Interface, Closure

4. Spares Management
Car Inventory, Spares Inventory, Resources & subinventory management, Move
orders, Parts Loop, Reporting hierarchies, Authorised Stock List & Master
SL, Reservation, Print List, Pack List, Shipping, Receiving.

5. Depot Repair
Create Repair Order with loaner, exchange, advance exchange, replacement and process the same through WIP and OM modules.

About IKON InfoTech - Training Provider

IKON InfoTech - Training Division: Ikon Infotech - Pioneers in ERP training and HR consulting Combined with this experience and expertise, IKON INFOTECH imparts quality training in all aspects of ERP to suit the International standards and to bridge the glaring gap between the supply and demand for skilled manpower. Ever since its inception, IKON INFOTECH is spearheading a revolution in ERP training offering...

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