Communication Training
Communication
1. Effective Business Communication (1 day)
2. Dealing with Difficult People (1 day)
3. Cross-Cultural Business Communication (1 day) - Onsite training only
4. Effective Presentations (1 day) - Onsite training only
5. Negotiation for Results (1 day)
http://www.trainingconnection.com or call 312.698.4475
Learning to communicate more effectively is so easy, yet so few bother to put in the time to learn how. Solid communication skills can give any organization a huge competitive edge.
This one-day course is designed to help you improve your communication skills with other people in your workplace. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.
- Different interpersonal communication styles and techniques
- How to make a good first impression
- How to build rapport
- How to ask and answer questions
- How to use nonverbal communication, give feedback, and empower employees
- How to communicate with peers, supervisors, subordinates, and customers/vendors
- Promote ideas and handle negotiations
- Deal with human resource issues.
- How communication can define companies' culture
- How managers can build a positive culture
Unit 1: Communication Styles and Methods
- Identify primary and secondary communication styles
- Communicate using various verbal and non-verbal modes
- Identify elements that influence first impressions
- Build rapport and establish creditability with others
- Build positive relationships
- Use paraphrasing effectively
- Provide positive and constructive feedback in business setting
- Identify with types of ineffective supervisors
- Interact with an ineffective supervisor, promote an idea and accept constructive criticism
- Identify guidelines for communicating with colleagues
- Take steps to apologize to subordinates
- Use appropriate steps to refuse subordinates requests
- Dismiss a subordinate
- Respond to customer complaints
- Reject a vendor contract without rejecting the vendor
- Address a complaint to a vendor
- Determine the nature of organization culture
- Use the cultural network to your advantage
- Identify the elements of physical culture that affect interpersonal communication
- Identify ways managers can build a positive culture
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- N asked: Can you send me a list of trainings you have coming up within the next months. Thanks
- A asked: I wish to do a composed all in one Business Communication course for a week. I am based in Delhi work with College as a faculty to teach Business Communication Skills. Can I get info on these lines such as my requirement. I am impressed to see some of your one day workshops as eye opner.
- J asked: Could you please send information about the training you have available for good management skills in learning to run a convienience store? My address is: Northwestern Pike Winchester, VA
