home  : Customer Service

Training Provided by Training Connection

Customer Service Training - Chicago

Customer Service Training Class" align="left" />

Customer Service Training in Chicago by Training Connection -
http://www.trainingconnection.com

Exceptional Customer Service ($295 2 AMC Movie Tickets)

How often do you experience bad customer service? And how many people do you tell of your bad experience? It is a fact that poor customer service is costing businesses millions of dollars each year.

A well-trained, professional customer service representative is vital your company's good image and profitability. Without exceptional customer service, your customers may never return.

What you will learn

• Maintain a positive attitude
• Show attentiveness to customers
• Build rapport with customers
• Use customer friendly language
• Deal effectively with customer complaints and problems
• To handle angry and difficult customers
• Interpret non-verbal communication
• Provide quality service over the phone
• Communicate effectively through e-mail

Outline

Unit 1: Customer Service Fundamentals

• Understand customer types
• Understand the importance of customer service
• Build rapport and communicate with customers
• Respond to customers and exceed their expectations

• Develop customer service skills
• Provide high quality customer service
• Solve customer service problems

• Managing dissatisfied customers
• Handle angry customers
• Work with upset customers

• Identify the importance of effective communication
• Identify the importance of interpersonal communication
• Provide good service over the phone
• Compose effective e-mail messages

Customer service training in Chicago http://www.trainingconnection.com/customer-service-training.php
TEL - 312.698.4475

---

Training Avaliability and Delivery

This is primarily ilt training Computer Lab Work Contact Training Connection for more information

Course Level: introductory Schedule: 1 days Training Presented in: English

About Training Connection - Training Provider

More Training from Training Connection

• Access Training - Chicago
• Access VBA Training
• Acrobat Training
• AJAX Training
• Anger Management
• Business Etiquette
• Business writing
• Communication Training
• CSS Training
• Dreamweaver Training Chicago
• Excel Training - Chicago
• Excel VBA Training
• Fireworks Training
• Flash Training
• HTML Training
• Illustrator Training
• InDesign Training
• Outlook Training
• Photoshop Training
• PHP MySQL Training
• PowerPoint Training Chicago
• Project Management
• Project Training
• QuickBooks Training
• Ruby on Rails Training
• Sales Training
• Supervisor Training
• Word Training