Customer Service
Customer Service
Training
Provided by Training Connection
Customer Service Training in Chicago by Training Connection -
1. Exceptional Customer Service (1 day)
Customer service training in Chicago http://www.trainingconnection.com/customer-service-training.php
Customer Service Training - Chicago
Customer Service Training Class" align="left" />
Customer Service Training in Chicago by Training Connection -
http://www.trainingconnection.com
1. Exceptional Customer Service (1 day)
Exceptional Customer Service ($295 2 AMC Movie Tickets)
How often do you experience bad customer service? And how many people do you tell of your bad experience? It is a fact that poor customer service is costing businesses millions of dollars each year.
A well-trained, professional customer service representative is vital your company's good image and profitability. Without exceptional customer service, your customers may never return.
What you will learn
- Maintain a positive attitude
- Show attentiveness to customers
- Build rapport with customers
- Use customer friendly language
- Deal effectively with customer complaints and problems
- To handle angry and difficult customers
- Interpret non-verbal communication
- Provide quality service over the phone
- Communicate effectively through e-mail
Outline
Unit 1: Customer Service Fundamentals
- Understand customer types
- Understand the importance of customer service
- Build rapport and communicate with customers
- Respond to customers and exceed their expectations
- Develop customer service skills
- Provide high quality customer service
- Solve customer service problems
- Managing dissatisfied customers
- Handle angry customers
- Work with upset customers
- Identify the importance of effective communication
- Identify the importance of interpersonal communication
- Provide good service over the phone
- Compose effective e-mail messages
Customer service training in Chicago http://www.trainingconnection.com/customer-service-training.php
TEL - 312.698.4475
This is primarily ilt training 
Computer Lab Work 
Contact Training Connection for more information
Course Level: introductory Duration: 1 days Training Presented in: English
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Customer Service
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About The Training Provider: Training Connection
Training Connection - Training Connection
Training Connection provides training in the world's most popular desktop applications and in business skills.
All our hands on training sessions are delivered by a qualified industry leading professionals. We keep our class sizes small so that each student is well looked after.
www.trainingconnection.com
Computer Courses include Photoshop Training, Dreamweaver...
