Communications Skills

1. Tied up in Knots
Have you ever felt tied up in knots, wondering how to interpret something someone else said or not knowing how to say something you need to say? Is negativity impacting productivity, loyalty or morale in your workplace? Effective, positive communication between co-workers, higher ups and clients is imperative in today s workplace. Tight timelines, competition and the struggle to find balance leave no place for negativity, interpersonal conflict or a lack of clarity. This session focuses on behavioral skills and provides solutions for common communication issues in the workplace.

2. Communicating Confidence and Competence
Can you imagine how much simpler life would be if everyone said exactly what needed to be said when it needed to be said? Whether verbal, nonverbal or in print, our communications send an impression. Canada s etiquette ladies speak with humor and insight about communicating with clarity and polish, the role of grammar, the nuances of modern technological etiquette, listening skills, non-verbal messages and how to talk to anyone, anytime, anywhere

3. High Impact Business Writing
This practical business writing session focuses on modern guidelines for professional writing. Today s reader expects clarity and conciseness. If you want to learn how to ensure your business letters, emails, memos and reports are read, you need to write for impact. Canada s etiquette experts show you how in this informative session. Anyone in a position that requires they write for business or anyone with supervisory responsibilities who is required to manage the work of others through written communications would benefit from this session.

4. Resolving Conflict with Confidence and Courtesy
One of the unfortunate facts of life is that occasionally people disagree. Whether a dispute happens over something absurd or something serious, a great many problems arise when things escalate into conflict. Resolution is not about being right Learn the 10 steps to conflict resolution by adapting sensible solutions to seemingly impossible challenges. Mutually encouraging results can be met and conflict resolved when goals are developed to find common ground everyone can be comfortable with. Join In Good Company and learn how to resolve conflicts with confidence and courtesy.