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Training Provided by RANA International Inc.A highly interactive three-day workshop designed to provide you with a broad range of tools by which to counter the effects of conflict in your organization.Conflict Costs Time and Money to Your Organization Conflict is everywhere, and we seem to have difficulty coping with it. In fact, in most cases we flee it. Once we understand that conflict is normal and should not be avoided, resolution itself becomes more normal and part of the skills we need in society and in the communities of interest we call organizations. We have come to realize the true cost of conflict in organizations: wasted time, wasted energy in the fight or flight syndrome, wasted salary dollars and wasted material resources. Why not give your organization a chance to recover these lost profit margins? The Defeating Conflict Workshop takes direct aim at conflict, and provides participants with the array of strategies and tactics to pre-empt them, reduce their frequency, resolve them, or mitigate their effects. The Defeating Conflict Workshop provides you, the participant, with the opportunity to address conflict in simulations and role-plays. It provides a forum for the sharing and networking of ideas between participants from differing fields of expertise. It allows for the checking of ideas and perceptions with expert practitioners in the field. It creates among you, the participants, a community of interest in pushing forward the thinking in the field of intervening in human conflicts, especially in organizations. Most importantly, the Defeating Conflict Workshop addresses directly the staggering waste in productivity and hard currency from conflict in the workplace, whether the conflict is between two individuals, between two units, or between senior managers with different values. Who Should Attend? This three day learning experience is designed for all those who are called upon to help make their organizations more productive, especially executive, and senior and mid-managers who are concerned about recovering some of the costs associated with conflict in their organization. Staff managers involved in Human Resource Management, Quality Management and Organization Development will also benefit from the learning provided by the Defeating Conflict workshop. Note Each participant will receive a pre-work package consisting of a Conflict Intervener s CoreSkills Inventory, and workshop Introduction Exercise, to be completed prior to your attendance. The Head Coach of Defeating Conflict also conducts a telephone interview with each of the participants prior to the workshop, to set up an individual coaching and mentoring process. 7 Benefits of this Workshop: 1. Identify the type and level of conflict 2. Select the most appropriate strategy or tactic 3. Move from symptom to root cause and apply permanent corrective action 4. Reduce loss of productive time due to conflicts in the workplace 5. Reduce stress in the workplace by addressing the causes of conflict 6. Reduce the organizational impact of major conflict 7. Make the linkage between conflict and organizational costs What you will learn at this Workshop: Recognize the basis of all conflict in organizations and places of work Identify the types of conflict Work through the stages of a conflict Measure the risk associated with a work-place conflict Use the various strategies and tactics available to resolve the conflict Make the decision between resolution and mitigation Link mediation, negotiation, facilitation, training and coaching in conflict Apply processes that have a proven track record for helping people Demonstrate to the organization the cost benefit of reducing conflict Help create a positive field aimed at productivity and problem solving Follow a conflict case history from symptom, to root cause to resolution Training Avaliability and Delivery
Related Keywords: conflict conflict resolution conflict intervention problem solving Training Program DetailsProgram Content
Day 1 The Anatomy of Conflicts Review of expectations, values and experience of participants Role of the intervenor in conflict Definition and causes of conflict in an organization Levels of conflict Stages in the development of a conflict The weapons of conflict Styles of Conflict Intervention Review of the optional Strategies and Tactics Demonstrations and practice sessions Daily Learning Register Day 2 Trying out the Options Group Problem Solving as a pre-emptive or mitigating strike Mediation as a technique and process Training those in conflict Coaching individuals out of conflict Using positively centered processes Using negotiation as a conflict intervention Going to the top: system-wide interventions in conflict Demonstrations and practice sessions Daily Learning Register Day 3 The Response and the Consequences of conflict Cultural differences in conflict intervention On prejudice The Organization as a Community of Interest The Intervener s role, as catalyst for positive action Guerrilla tactics in conflict intervention Putting measures on the effects of conflict, and the effect of intervention Building a problem/conflict resolving culture in the organization Source reading in Conflict Intervention strategies and tactics Evaluation and research questionnaire About RANA International Inc. - Training Provider
RANA International Inc. - RANA has been a federally incorporated 100 Canadian owned company since 1993. It has international affiliations, offering integrated organizational and management development services in Canada and abroad. We are a matrix of some twenty full time principals and affiliated consultants, all of whom have extensive experience as process consultants and organization development experts in...
More Leadership Development Training from RANA International Inc.
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