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Provided by: RANA International Inc. The Process Consultant: FROM FACILITATION TO INTERVENTIONBusiness Process Management |
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Training
Provided by RANA International Inc.
A highly intensive and interactive 5 day program, providing experienced facilitators with the theory, skills and confidence to facilitate the process of large-scale changes and interventions.
You Are Now Your Organization s or Your Client s Trouble-Shooter:
You ve worked hard to perfect your skills as a person who can match the content of a situation with the how to s of managing it. This Workshop is the opportunity to create a framework of intervention for yourself, aimed at increasing your success rate with helping your clients, internal or external.
You will be placed in front of the emerging fact of organizations, that many, if not all of the ways in which it does things are not integrated. The people of the organization are understandably confused, and waste precious time, and precious money figuring out what to do, and especially, how to do it. You learn the Integration Model, by which organizations can reduce wasted effort and increase their bottom line, working with people and not through slash and burn re-engineering.
As in Facilitation: Processes, Techniques and Logistics, you are measured against a standard for intervention skills, the Intervener s CoreSkills Inventory. And as in Facilitation: Processes, Techniques and Logistics, you are coached, and provided with feedback on your approach, your style and your chances of success as an Intervener. When you graduate successfully, you might wish to apply to become a facilitator certifier with the International Association of Facilitators.
Who Should Attend?
This five-day intensive program is designed for all those with facilitation experience who are called upon to provide process guidance, advice and services to their organization or their clients. Those who will find this seminar relevant to their work include managers and practitioners in the fields of:
Planning
Change Management
Project Management
Human Resource Management
Training
Quality Assurance
Conflict Resolution
Community consultation
PRE-REQUISITE: All participants must have taken Facilitation: Processes, Techniques and Logistics prior to attending this program.
7 Benefits of this Workshop:
1. Follow a structured process to helping your clients conduct large changes
2. Use a full range of processes, techniques and logistics
3. Act as a Chief Facilitator in a multi-facilitator event
4. Play the role of process consultant to the executive and senior levels
5. Transform your facilitator s instincts into a well designed approach
6. Integrate the processes of organization or client for economies of scale
7. Stay linked to the field of facilitation, intervention and organization development
What you will learn at this Workshop:
> Structure a change in your organization for minimum pain & maximum gain
> Meet the expectations of your internal/external client for intervention projects
> Use an overall process intervention framework to guide you in your work
> Intervene in the values conflicts at senior level causing waste and confusion
> Diagnose incorrect processes and fix them to reduce waste
> Set up a best practices database for effective management practices
> Implement processes for management excellence, e.g. mentoring
> Use generic level processes for aligning the organization
> Use different styles of intervention and facilitation according to need
> Follow a consistent process for intervening
> Design processes according to the unique needs of the organization
> Become a process coach and counselor for others
> Raise the standard of performance in the organization
> Increase the transparency of organizational behaviors
> Provide a center of process expertise for the organization
> Clarify accountabilities in the functional hierarchy
> Improve the speed and accuracy of decision making
> Develop a win-win culture based on supportive behaviors
> Open productive dialogue between the various levels of the organization
> Introduce self-directed management as appropriate and where needed
> Integrate the processes of the organization
You Are Now Your Organization s or Your Client s Trouble-Shooter:
You ve worked hard to perfect your skills as a person who can match the content of a situation with the how to s of managing it. This Workshop is the opportunity to create a framework of intervention for yourself, aimed at increasing your success rate with helping your clients, internal or external.
You will be placed in front of the emerging fact of organizations, that many, if not all of the ways in which it does things are not integrated. The people of the organization are understandably confused, and waste precious time, and precious money figuring out what to do, and especially, how to do it. You learn the Integration Model, by which organizations can reduce wasted effort and increase their bottom line, working with people and not through slash and burn re-engineering.
As in Facilitation: Processes, Techniques and Logistics, you are measured against a standard for intervention skills, the Intervener s CoreSkills Inventory. And as in Facilitation: Processes, Techniques and Logistics, you are coached, and provided with feedback on your approach, your style and your chances of success as an Intervener. When you graduate successfully, you might wish to apply to become a facilitator certifier with the International Association of Facilitators.
Who Should Attend?
This five-day intensive program is designed for all those with facilitation experience who are called upon to provide process guidance, advice and services to their organization or their clients. Those who will find this seminar relevant to their work include managers and practitioners in the fields of:
Planning
Change Management
Project Management
Human Resource Management
Training
Quality Assurance
Conflict Resolution
Community consultation
PRE-REQUISITE: All participants must have taken Facilitation: Processes, Techniques and Logistics prior to attending this program.
7 Benefits of this Workshop:
1. Follow a structured process to helping your clients conduct large changes
2. Use a full range of processes, techniques and logistics
3. Act as a Chief Facilitator in a multi-facilitator event
4. Play the role of process consultant to the executive and senior levels
5. Transform your facilitator s instincts into a well designed approach
6. Integrate the processes of organization or client for economies of scale
7. Stay linked to the field of facilitation, intervention and organization development
What you will learn at this Workshop:
> Structure a change in your organization for minimum pain & maximum gain
> Meet the expectations of your internal/external client for intervention projects
> Use an overall process intervention framework to guide you in your work
> Intervene in the values conflicts at senior level causing waste and confusion
> Diagnose incorrect processes and fix them to reduce waste
> Set up a best practices database for effective management practices
> Implement processes for management excellence, e.g. mentoring
> Use generic level processes for aligning the organization
> Use different styles of intervention and facilitation according to need
> Follow a consistent process for intervening
> Design processes according to the unique needs of the organization
> Become a process coach and counselor for others
> Raise the standard of performance in the organization
> Increase the transparency of organizational behaviors
> Provide a center of process expertise for the organization
> Clarify accountabilities in the functional hierarchy
> Improve the speed and accuracy of decision making
> Develop a win-win culture based on supportive behaviors
> Open productive dialogue between the various levels of the organization
> Introduce self-directed management as appropriate and where needed
> Integrate the processes of the organization
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The Process Consultant: FROM FACILITATION TO INTERVENTION
Program Content
Day 1 Review of Facilitation Skills
Objectives and approach
War Story Introduction
Facilitation II roadmap re-negotiation with participants
Process Management and Interventions: definitions
Intervener s Coreskills Inventory Self-assessment
Review of basic facilitation Processes, Techniques and Logistics
3 Test Runs
Introduction of intervention cases
Link to Day 5 client day
The Process Integration Model and How Intervention works
Daily Learning Register Introduction and Roll-Out
Day 2 Process Consultation
Review of Day 1 Learning Issues
Process Consultation Defined as a Field
Process Versus Content Consulting
The ESP of Process Consultation
5 Key Interventions by Process Consultants
10 Roles and Responsibilities of the Process Consultant
8 Challenges for the Process Consultant
7 Guidelines for Client Treatment
The Issue of Who s the Client
The Difficult Client
Phases of the Process Consulting Project:
- Phase 1: Contact: Theory, practice and feedback
- Phase 2: Explore: Theory, practice and feedback
- Phase 3 Plan: Theory, practice and feedback
- Phase 4 Act: Theory, practice and feedback
- Phase 5: Disengage: Theory, practice and feedback
Facilitating Indeterminate Process
Linking Facilitation and Intervention
Daily Learning Register
Day 3 - Conflict Intervention
Review of Day 2 Learning Issues
The range of Conflict Resolution Strategies
Roles of Participants in Facilitated Versus Mediated Sessions
Advanced practice in the Slide Rule of Conflict
Win-Lose behaviors / Win-Win behaviors
Options for Intervening in Conflict
Negotiation and strategies for balancing power
Principles of negotiating agreements
Conflicts in Values and Organization-Wide Conflict: a Case History
Daily Learning Register
Day 4 - Aggregate Level Interventions
Review of Day 3 learning issues
Organization Structures and Interventions
Re-structuring Organizations
Creative Design
Advanced strategies in creativity
Setting up a creative design capability in the organization
The 20 step Creative Product Design Cycle
Linkages to process consultation
The double-boiler effect
Large group facilitation
Preparation for live client day: theory, practice and feedback
Daily Learning Register
Day 5
Review of Day 4 Learning Issues
Last Minute Preparation for Live Client Day
Process Consultation with Live Client: Practice and Feedback
Close on Live Client Sessions
Pathologies in Facilitation and Intervention
Process Design Theory, Practice and Feedback
Preparing Process Briefs
Setting up for Best Practices
Completion of Casework
Coreskills Re-assessment and Commitment Exercise
Planning for Updates
Linkages to Facilitation III Practicum
Evaluation and Research Questionnaire
Day 1 Review of Facilitation Skills
Objectives and approach
War Story Introduction
Facilitation II roadmap re-negotiation with participants
Process Management and Interventions: definitions
Intervener s Coreskills Inventory Self-assessment
Review of basic facilitation Processes, Techniques and Logistics
3 Test Runs
Introduction of intervention cases
Link to Day 5 client day
The Process Integration Model and How Intervention works
Daily Learning Register Introduction and Roll-Out
Day 2 Process Consultation
Review of Day 1 Learning Issues
Process Consultation Defined as a Field
Process Versus Content Consulting
The ESP of Process Consultation
5 Key Interventions by Process Consultants
10 Roles and Responsibilities of the Process Consultant
8 Challenges for the Process Consultant
7 Guidelines for Client Treatment
The Issue of Who s the Client
The Difficult Client
Phases of the Process Consulting Project:
- Phase 1: Contact: Theory, practice and feedback
- Phase 2: Explore: Theory, practice and feedback
- Phase 3 Plan: Theory, practice and feedback
- Phase 4 Act: Theory, practice and feedback
- Phase 5: Disengage: Theory, practice and feedback
Facilitating Indeterminate Process
Linking Facilitation and Intervention
Daily Learning Register
Day 3 - Conflict Intervention
Review of Day 2 Learning Issues
The range of Conflict Resolution Strategies
Roles of Participants in Facilitated Versus Mediated Sessions
Advanced practice in the Slide Rule of Conflict
Win-Lose behaviors / Win-Win behaviors
Options for Intervening in Conflict
Negotiation and strategies for balancing power
Principles of negotiating agreements
Conflicts in Values and Organization-Wide Conflict: a Case History
Daily Learning Register
Day 4 - Aggregate Level Interventions
Review of Day 3 learning issues
Organization Structures and Interventions
Re-structuring Organizations
Creative Design
Advanced strategies in creativity
Setting up a creative design capability in the organization
The 20 step Creative Product Design Cycle
Linkages to process consultation
The double-boiler effect
Large group facilitation
Preparation for live client day: theory, practice and feedback
Daily Learning Register
Day 5
Review of Day 4 Learning Issues
Last Minute Preparation for Live Client Day
Process Consultation with Live Client: Practice and Feedback
Close on Live Client Sessions
Pathologies in Facilitation and Intervention
Process Design Theory, Practice and Feedback
Preparing Process Briefs
Setting up for Best Practices
Completion of Casework
Coreskills Re-assessment and Commitment Exercise
Planning for Updates
Linkages to Facilitation III Practicum
Evaluation and Research Questionnaire
About The Training Provider: RANA International Inc.
RANA International Inc. - RANA has been a federally incorporated 100 Canadian owned company since 1993. It has international affiliations, offering integrated organizational and management development services in Canada and abroad. We are a matrix of some twenty full time principals and affiliated consultants, all of whom have extensive experience as process consultants and organization development experts in...
