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Provided by: HBF Networks ADMINISTRATING CISCO CALLMANAGERCisco |
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Training
Provided by HBF Networks
Lesson 1: Reviewing Telephony and IP Phones
This lesson discusses Cisco IP telephony and legacy telephony components. Cisco IP telephony makes up part of the Cisco Architecture for Voice, Video, and Integrated Data (AVVID). The Cisco AVVID focus emphasizes a converged network, converging voice, video, and data. Cisco IP telephony, centered on Cisco CallManager, converges voice and data networks. This lesson introduces Cisco AVVID and the core components of Cisco IP telephony.
Lesson 2: Introducing Cisco IP Phones
This lesson will teach you the various models of Cisco IP phones and how they work within a Cisco IP telephony solution. You will learn the basic features of Cisco IP phones, analog adapters, and conference stations; the IP phone power-up and registration process; and the audio coders-decoders (codecs) that are supported by Cisco IP phones, and the advantages and disadvantages of each.
Lesson 3: Connecting End-user Devices
This lesson will teach you the various models of Cisco IP phones and how they work within a Cisco IP telephony solution. You will learn the basic features of Cisco IP phones, and the advantages and disadvantages of each.
Lesson 4: Navigating CallManager
This lesson will familiarize you with the Cisco CallManager administration (CCMAdmin) web interface. Cisco CallManager, a software-based call processing engine, can be configured via a web interface. The web interface layer interacts with the underlying database layer in the Cisco CallManager software. If you are going to be an administrator of a Cisco CallManager cluster, you will need to be familiar with the CCMAdmin and how the changes made in CCMAdmin affect the database, the cluster, and the users.
Adding users and associating users to devices allows for directory searches from a Cisco IP phone, and enables features such as Auto Attendant, Cisco IPMA, and Extension mobility. Allowing users to configure IP phone options increases their productivity.
Lesson 5: Configuring User Features
Administrators need to have a working knowledge of the various options that are available for Cisco IP phones to ensure that all of the desired features and functions are available to users and that they are properly configured. This lesson, features, discusses many of the Cisco IP phone features that are available to users in a Cisco IP telephony solution. The lesson includes a discussion of core and enhanced IP phone features, Call Park, Call Pickup, Cisco Call Back, Barge and Privacy; Extension Mobility, Call Display Restrictions, Forced Authorization Codes (FAC) and Client Matter Codes (CMC), Malicious Call Identification, Multilevel Precedence and Preemption and Cisco IP phone Services. The purpose of each feature is explained and how to configure and use the feature.
Lesson 6: Using BAT, Remote Monitoring and Troubleshooting
Adding, updating, and deleting phones, users, and gateway ports are important functions in the day-to-day activities of a Cisco CallManager administrator. When you use Cisco CallManager Administration, each database transaction requires an individual manual operation. Manually adding and configuring large numbers of these entities can be time-consuming and tedious. The Cisco Bulk Administration Tool (BAT) automates the process and achieves faster add, update, and delete operations so that the system administrator can focus on more business- and networkcritical activities.
The lesson covers BAT and Tool for Auto-Registered Phones Support (TAPS). BAT is a webbased application for Cisco CallManager that allows you to add, update, or delete a large number of similar telephones, users, or ports at the same time. TAPS works in conjunction with BAT to update MAC addresses and download a predefined configuration for new phones. This lesson also provides information that can assist you in troubleshooting problems with your Cisco IP Phone or in your IP telephony network
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ADMINISTRATING CISCO CALLMANAGER
VOIP-CVOICE
Duration:5 days(6Hrs a Day)
Duration:5 days(6Hrs a Day)
About The Training Provider: HBF Networks
HBF Networks - HBFITES Delivers Authorized Cisco Training
As Cisco Learning Partner Associate
This Partnership allows HBFITES to offer its customers up-to-date, authorized Cisco training and Cisco Authorized Curriculum and provide its students with the highest quality training in the industry.
HBFITES has been providing high quality vendor training and certification for the past 2002 on numerous...
