|
Training Classes
| Learning and Development Resources
| Training Directory
| New Training Seminars
| New Training Providers
| Site Map
| Promote Training Seminars
|
Training Keywords
|
| Training Providers
| Regions
| Training Search
| Advertise Training Seminars
| Login
|
||||||||||||||||||||||||||||||||
Provided by: Aouni Kawas Consultancy
Retail Selling TechniquesClick here for more information or to take this course
Training Provided by Aouni Kawas ConsultancyGeneral Accounting principles:Importance of the sale process on the Profit and Loss Statement as well as on the Balance Sheet of any Company. Qualities of the professional Sales Consultant: Positive attitude Presentable Smells well Aggressive Polite listens more than he talks and thinks before he talks Educated and has general knowledge and extremely high knowledge about the product/ service as well as those of competitors Able to solve basic math problems Courteous and patient with customers Accurate and careful in all transactions Use tact when dealing with people Cares for the interest of his company Follows instructions of his superiors Gives regular feedback to his manager about all customer s issues, including level of their satisfaction Is not afraid asking and push the client to take a decision that suits the client s need. What makes the sales? Sales = Traffic x closing ratio x average transaction value Control on traffic is not possible for the sales person, this is controlled by many variables: advertising, promotion, company reputation (the sales person has some effect on this last variable). The sales professional has the utmost effect on the closing ratio as well as the average transaction value. The Sales Process Step 1: the approach and greeting First impression and personal appearance Having a friendly and cheerful attitude Acknowledging customers you cannot assist immediately; Approaching customers; The3 types of customers: Step 2: The qualification Questioning /probing to discover the customer s real needs Listen very well don t think about your next question Sell questions not answers Ask about the other suppliers they have dealt with or brands they have bought in the past Speak to your prospect like you speak to your family or friends Pay close attention to what your prospect isn t saying (rushed or agitated) Answer questions briefly and move on Making sure that we understand the needs by refraining the need in his own words not yours Confirming that if we can satisfy the need the prospect would be converted into a customer Step 3: The demonstration Establishing Trust Establishing value Creating extent and desire Demonstrating product features and benefits Involving the customer Offering limited alternatives The use of technical terms to explain the features of the product (keep it simple) Step 4: handling objections Handling four types of objections: Price objection Brand objection Delivery objection After sale service objection Step 5: Closing the sale Using closing techniques ask for a decision: method of payment, place of delivery etc Speak to the client as if he already made a positive decision. Generating additional sales: Add on selling Up selling Cross selling Step 6: Reassure the client that he has made the right choice Reassuring and fare welling the customer Deliverables: Reading materials, case studies and training certificate. Training Avaliability and Delivery
Related Keywords: retail selling retail selling techniques selling sales sales training selling techniques Training Program Details--
About Aouni Kawas Consultancy - Training Provider
Aouni Kawas Consultancy - We do provide in-house customized trainings that will suit our customer s needs. When we are commissioned to deliver a customized training we do spend the necessary time in order to understand deeply the way our customer works. Before training delivery, we do conduct a sales audit and we either monitor the existing sales representatives in a real sales situation or we accompany the sales...
More Training from Aouni Kawas ConsultancyClick here for more information or to take this course | ||||||||||||||||||||||||||||||||
Custom Search
| ||||||||||||||||||||||||||||||||
| Training Directory | New Training Seminars | New Training Providers | Search | Site Map | Promote Training | Login | Links | ||
|
| ||
| Training-Classes.com by Skillbox® 07/19/08 Copyright 1998-2008 skillbox, inc. All rights reserved |
 |
|
| Are you a Retail selling training provider? |
| You could be on this page today - for FREE! |
