Assertiveness Training for Managers
Training
Provided by SuccessSystems, Inc.
You have read or heard that about 70 of employees who quit their jobs do so to get away from their bosses Supervisors who are nonassertive fail to provide effective leadership and lose the respect of employees. Those who are aggressive alienate employees and breed resentment and retaliation.
Helping your supervisors and managers become consistently assertive can improve performance, loyalty and retention dramatically The most difficult part of a manager s job is dealing with people and this training will improve their skills for this critical component of their success and the success of your organization.
Learn from Sam Lloyd, the author of Developing Positive Assertiveness, one of the best-selling books in the popular Crisp Series, and receive a complimentary copy of the book to supplement the helpful workbook.
Helping your supervisors and managers become consistently assertive can improve performance, loyalty and retention dramatically The most difficult part of a manager s job is dealing with people and this training will improve their skills for this critical component of their success and the success of your organization.
Learn from Sam Lloyd, the author of Developing Positive Assertiveness, one of the best-selling books in the popular Crisp Series, and receive a complimentary copy of the book to supplement the helpful workbook.
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Assertiveness Training for Managers
YOU WILL LEARN:
What makes people tick
How each interaction engages personality parts
How symbiosis develops & damages relationships
How to counteract symbiosis & improve relationships
How & Why destructive conflict occurs
How to prevent or resolve conflicts successfully
How to recognize the 3 basic behavior styles
How to choose assertive, win-win words
How to use assertive body language, too
How each personality type can be assertive
How to handle defensive responses from others
How to continue developing assertiveness
AY ONE
PEOPLE PROBLEMS
What is the real problem? How to define it.
Defining a real problem for application
THE CHANGE PROCESS
The 5 P s of successful change
BEHAVIORAL STYLES
Nonassertive - passive, indirect, ineffective
Aggressive - abrasive, controlling, destructive
Assertive - direct, tactful, effective
UNDERSTANDING HUMAN BEHAVIOR
Personality: what it is & how it affects communication
Common relationship problems & conflict
How to resolve the problems & conflicts
ASSERTIVE ACTIVE LISTENING
Common listening responses & their risks
Benefits of Active Listening
4 Active Listening Skills
DAY TWO
BEHAVIOR STYLES CHARACTERISTICS
How to recognize each style of behavior
Costs and benefits of each style
DEVELOPING YOUR ASSERTIVENESS
Do s and Don ts for assertiveness
Getting prepared and thinking it through
Creating rapport with others
Matching others personality style assertively
EMOTIONS & ASSERTIVENESS
Early lessons about feelings & how feelings really work
How to use your power to choose your own feelings
ASSERTIVE DELIVERY - HOW YOU SAY IT
Body language signals for each behavior style
Practice session with feedback about your delivery
How to add power without becoming aggressive
FOLLOW-UP GUIDELINES
WHAT PEOPLE SAY...
"You are an AWESOME speaker. Your presentation has influenced many of us in very positive ways. I have already noticed improvements."- Michael W. Wicks , President & CEO, Summit Research Corporation
"I took Effective Interpersonal Dynamics from you Feb. 26th & 27th, at the HP Corvallis site. I also took People Skills a while back. These were easily 2 of the best courses I've ever taken - both at HP and at universities.Thanks " - Katherine Partridge, Hewlett-Packard, Corvallis, OR.
I learned much more than I thought I would Thank you, thank you, thank you Cindy Holloway, Price Waterhouse
"This program is certainly worthwhile for every individual, whether it is used for personal or professional gain. Absolutely wonderful " - Jennifer Pollock, New Global Telecom, Golden, CO
Attendees were unanimous in their approval - many commented that it was the best seminar they have attended. Phil Bennett, DuPont
What makes people tick
How each interaction engages personality parts
How symbiosis develops & damages relationships
How to counteract symbiosis & improve relationships
How & Why destructive conflict occurs
How to prevent or resolve conflicts successfully
How to recognize the 3 basic behavior styles
How to choose assertive, win-win words
How to use assertive body language, too
How each personality type can be assertive
How to handle defensive responses from others
How to continue developing assertiveness
AY ONE
PEOPLE PROBLEMS
What is the real problem? How to define it.
Defining a real problem for application
THE CHANGE PROCESS
The 5 P s of successful change
BEHAVIORAL STYLES
Nonassertive - passive, indirect, ineffective
Aggressive - abrasive, controlling, destructive
Assertive - direct, tactful, effective
UNDERSTANDING HUMAN BEHAVIOR
Personality: what it is & how it affects communication
Common relationship problems & conflict
How to resolve the problems & conflicts
ASSERTIVE ACTIVE LISTENING
Common listening responses & their risks
Benefits of Active Listening
4 Active Listening Skills
DAY TWO
BEHAVIOR STYLES CHARACTERISTICS
How to recognize each style of behavior
Costs and benefits of each style
DEVELOPING YOUR ASSERTIVENESS
Do s and Don ts for assertiveness
Getting prepared and thinking it through
Creating rapport with others
Matching others personality style assertively
EMOTIONS & ASSERTIVENESS
Early lessons about feelings & how feelings really work
How to use your power to choose your own feelings
ASSERTIVE DELIVERY - HOW YOU SAY IT
Body language signals for each behavior style
Practice session with feedback about your delivery
How to add power without becoming aggressive
FOLLOW-UP GUIDELINES
WHAT PEOPLE SAY...
"You are an AWESOME speaker. Your presentation has influenced many of us in very positive ways. I have already noticed improvements."- Michael W. Wicks , President & CEO, Summit Research Corporation
"I took Effective Interpersonal Dynamics from you Feb. 26th & 27th, at the HP Corvallis site. I also took People Skills a while back. These were easily 2 of the best courses I've ever taken - both at HP and at universities.Thanks " - Katherine Partridge, Hewlett-Packard, Corvallis, OR.
I learned much more than I thought I would Thank you, thank you, thank you Cindy Holloway, Price Waterhouse
"This program is certainly worthwhile for every individual, whether it is used for personal or professional gain. Absolutely wonderful " - Jennifer Pollock, New Global Telecom, Golden, CO
Attendees were unanimous in their approval - many commented that it was the best seminar they have attended. Phil Bennett, DuPont
About The Training Provider: SuccessSystems, Inc.
SuccessSystems, Inc. - Since 1977 we have provided high quality training solutions for all kinds and sizes of organizations around the world. We also provide coaching for individuals (either privately or through the organization). We most frequently deliver training that helps people be more effective with other people (customer service, coaching skills for supervisors & managers, leadership skills, teambuilding and...
