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Provided by: 123-CBT Computer Based Training Quality Management The Quality Management Process |
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Training
Provided by 123-CBT Computer Based Training
Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs.
Learn To
Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Fundamentals of Quality Management (0.5 - 1 hour)
Learn To
- Identify the role of management in implementing quality.
- Identify the ways in which variation leads to loss.
- Identify the common categories of the costs of quality.
- Identify benefits of establishing quality requirements for products and services.
- Identify the frequently overlooked costs of customer dissatisfaction.
- Identify the characteristics of a customer-oriented organization.
- Identify the steps for becoming customer oriented.
- Identify the financial incentives for developing loyal customers.
Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Fundamentals of Quality Management (0.5 - 1 hour)
- Identify the concepts commonly associated with quality management.
- Identify the role of management in implementing quality.
- Sequence the steps an organization should follow to incorporate improvements into daily management.
- Identify the definition of process variation.
- Identify the ways in which variation leads to loss.
- Select characteristics of common causes of variation.
- Identify three frequent sources of variation.
- Simulation Overview:
- In this simulation, you will meet with John Cunningham, Icon a a s Quality Management Director, to go over some of the fundamentals of quality management. John will give you scenarios that cover a wide range of quality management issues, ranging from daily quality management to variation in processes, so be prepared to demonstrate your knowledge.
- Identify the relationship between quality and cost.
- Identify the common categories of the costs of quality.
- Identify the components of the costs of quality that were popularized by Crosby.
- Identify benefits of establishing quality requirements for products and services
- Identify management's three responsibilities for helping employees do their work correctly the first time.
- Identify the conditions management often mistakenly views as the causes of poor quality.
- Identify the frequently overlooked costs of customer dissatisfaction.
- Simulation Overview:
- In this simulation, you will meet with Mi
This is primarily online training 
This is an online eLearning or CBT training program 
This program may be available on CD 
Contact 123-CBT Computer Based Training for more information Training Presented in: English
Quality Management The Quality Management Process
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6.10
- Access 2003
- Acrobat 6.0
- ASP
- ASP.NET
- C
- Captivate 1.0
- Crystal Reports 8.5
- Crystal Reports v10
- Dreamweaver MX
-...
