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Provided by: 123-CBT Computer Based Training Quality Management Business Process Improvement |
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Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.
Learn To
Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit1: Preparing to Change Business Processes (0.5 - 1 hour)
Learn To
- Given three goals, prepare to lead business process improvement.
- Identify the steps for planning improvements.
- Identify the criteria for selecting a process for improvement.
- Identify the responsibilities of a process manager.
- Match the symbols and shapes used to create flow chart.
- Identify characteristics of the quality management techniques used to streamline a process.
- Identify the aspects of a process that should be measured.
Managers, supervisors, or team leaders who need to learn how to implement quality measures in order to increase quality within their organization.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit1: Preparing to Change Business Processes (0.5 - 1 hour)
- Identify the goals management should accomplish to prepare for leading business process improvement.
- Given three goals, prepare to lead business process improvement.
- Sequence the steps for planning improvements.
- Identify the steps for planning improvements.
- Identify the criteria for selecting a process for improvement.
- Simulation Overview:
- In this simulation, you will meet with Caroline Harris and Linda Autry, of the ''Game & Train'' Product Division of Icon's Computer Hardware and Software Division. In the past, this division has hired outside consultants to evaluate its processes and make recommendations for improvements. Due to changes in upper level management, however, employees at all levels of the process of product development are being asked to participate in quality improvement efforts. Since Icon will no longer rely on independent consultants to develop process improvement initiatives, it is your job as a QA Director to train Caroline and Linda in how to establish process improvement teams.
- Identify the qualifications needed in a process manager.
- Identify the responsibilities of a process manager.
- Identify the steps for establishing a process improvement team.
- Identify the responsibilities of process improvement team members.
- Match the symbols and shapes used to create flow charts.
- Identify the four types of flow charts.
- Simulation Overview:
- In this simulation, you will meet with Don Hamilton, Game Development Coordinator for EduGate, the arm of Icon's Computer Hardw
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Training
Provided by 123-CBT Computer Based Training
Quality Management Business Process Improvement
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
-...
