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Provided by: 123-CBT Computer Based Training

Total Quality Management Fundamentals

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In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change and how to prepare for and lead a total quality solution.

Learn To

  • Recognize how Total Quality Management differs from traditional management practices.
  • Recognize elements of a quality cost reporting system.
  • Identify elements of a Total Quality Management organizational culture.
  • Identify steps for assessing your organization a a s tactics.
  • Recognize roles of the quality leader.
Audience

This curriculum is aimed at all individuals who wish to input to and improve quality within their organization.

Deployment Options

e-Learning

Accreditation

NASBA credits: 3 CPE Credits

CEU credits: 0.30 CEUs

Language Options

US English

Total Learning Time

2 to 4 hours

Objectives

Unit 1: Total Management Basics (0.5 - 1 hour)
  • Recognize the fundamental concepts of Total Quality Management.
  • Recognize how Total Quality Management differs from traditional management practices.
  • Identify key thinkers in the evolution of Total Quality Management.
  • Recognize the importance of the two types of quality costs.
  • Recognize elements of a quality cost reporting system.
  • Simulation Overview:
  • In this simulation, you will meet with Don Hamilton, Regional Vice President of Sales at Icon International. You are a consultant hired to study the effects of the recent loss of sales, and you have worked with Don on previous occasions. Don has called this meeting to make sure that you do not say anything that disagrees with his policies. He also wants to ensure that you are capable of conducting the study to his requirements.
Unit 2: Foundations for Total Quality Management (0.5 - 1 hour)
  • Use a Trust Integrity Ethics checklist for laying a quality management foundation.
  • Recognize the importance of communication in a quality management framework.
  • Identify elements of a Total Quality Management organizational culture.
  • Recognize elements of total quality structure.
  • Recognize the best ways to deal with organizational change.
  • Simulation Overview:
  • In this simulation, you will meet with Patty Chen, Human Resources Manager, and Dean Kramer, Engineer. You have been asked by Patty to implement TQM into your department as a test run. If you can utilize TQM successfully, you will be asked to apply your strategies to other departments. However, if you do not prove to have the necessary knowledge, TQM will not be implemented anywhere for at least six months. You have been incorporating some TQM strategies recently, and you are very keen to continue with this management set-up.
Unit 3: Preparing for Total

Training Avaliability and Delivery

This is primarily online training
on-line e-learning cbt (computer based)This is an online eLearning or CBT training program
cd romThis program may be available on CD
Contact 123-CBT Computer Based Training for more information
Training Presented in:English

Related Keywords:  quality   management   total   fundamentals 

Training Program Details


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About 123-CBT Computer Based Training - Training Provider

123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace: E-Learning available for - ABAP 6.10 - Access 2003 - Acrobat 6.0 - ASP - ASP.NET - C - Captivate 1.0 - Crystal Reports 8.5 - Crystal Reports v10 - Dreamweaver MX -...

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