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Provided by: 123-CBT Computer Based Training Total Quality Management Principles |
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Training
Provided by 123-CBT Computer Based Training
In Total Quality Management Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process.
Learn To
This curriculum is aimed at all individuals who wish to input to and improve quality within their organization.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Customer Focus and Teamwork (0.5 - 1 hour)
Learn To
- Recognize how to develop a customer needs map.
- Identify the four stages of team development.
- Identify steps in developing a methodology for process improvement.
- Identify steps for generating a quality-planning roadmap.
- Identify guidelines for developing a training plan for quality.
This curriculum is aimed at all individuals who wish to input to and improve quality within their organization.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Customer Focus and Teamwork (0.5 - 1 hour)
- Recognize aspects of the relationship between internal and external customers.
- Identify five quality checkpoints for customer satisfaction.
- Recognize how to develop a customer needs map.
- Identify the four stages of team development.
- Identify ways to manage team conflict.
- Simulation Overview:
- In this simulation, you are a Marketing Manager at Icon International. You've called a meeting to try to turn around the results of a recent poll by a leading financial media organization, which found it was bottom of the customer satisfaction table. In response to this, you've set up a focus group to ensure that Icon is in the top 10 for next year's poll. You hope that a small focused team will help to solve the issue of customer dissatisfaction and bring customer needs to the forefront of Icon's agenda. Revenue is also down by 50% and you're worried that this will further diminish your position in the market. Your goal is to achieve customer satisfaction by measuring and responding to customer needs, and utilizing the quality checkpoints for customer satisfaction.
- Identify the three steps to process management in quality systems.
- Identify ways in which replication increases performance excellence.
- Recognize aspects of a Total Quality Management environment.
- Recognize guidelines for effective information-sharing.
- Identify steps for generating a quality-planning roadmap.
- Identify guidelines for developing a training plan for quality.
- Recognize benefits of motivating with rewards and recognition.
- Simulation Overview:
- In this simulation, you are a HR administrator who has been assigned by the Product Development Manager to come up with an effective training quality plan that will help to implement TQM in Icon. You need to prove your plan is effective and thorough so you can improve your chances of promotion. Your goal is to
This is primarily online training 
This is an online eLearning or CBT training program 
This program may be available on CD 
Contact 123-CBT Computer Based Training for more information Training Presented in: English
Total Quality Management Principles
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
-...
