Provided by: 123-CBT Computer Based Training Total Quality Management Implementation and Tools Click here for more information or to take this course

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Training Provided by 123-CBT Computer Based Training

• Identify the steps of the development stage.
  
• Identify the steps of the implementation stage.
  
• Identify ways a priority matrix can assist in managing quality.
  
• Identify the steps in constructing a process and decision program chart.
  
• List the three aims of Quality Function Deployment.
  
• Recognize how to examine performance using benchmarking.

• Identify the steps of the design stage.
  
• Identify the steps of the development stage.
  
• Identify the steps of the implementation stage.
  
• Identify the vital points of the evaluation stage.
  
• Simulation Overview:
  
• Icon International's market position has come under threat from a new competitor. It has been decided that to maintain their competitive advantage, Icon need to adopt a TQM system. As part of the team set up to implement the system, you have been asked to attend a meeting on whether or not the company is ready for this implementation. Also present at the meeting are Barbara Connor, Quality Assurance Director, Don Hamilton, Regional Vice-President of Sales, and Nathan Iverson, an external consultant.

• Identify reasons for measuring key process variables.
  
• Recognize the characteristics of a Pareto analysis.
  
• Identify the uses of a cause and effect diagram.
  
• Recognize how to construct an affinity diagram.
  
• Identify ways a priority matrix can assist in managing quality.
  
• Identify the steps in constructing a process and decision program chart.
  
• Simulation Overview:
  
• You are an employee at Icon International, a large toy manufacturer that has been experiencing a significant loss in sales over the last year. A recent study by the Marketing department has shown that cheap imports are flooding the market. To combat this, you have decided to focus on the quality of your products and to market their superiority. You are hoping to launch a TQM system to help you do this, but you need to look closely at your process first. As part of the team set up to implement the TQM system, you have been called to a meeting to discuss how to approach measuring processes.

Training Avaliability and Delivery

This is primarily online training This is an online eLearning or CBT training program This program may be available on CD Contact 123-CBT Computer Based Training for more information

Training Presented in: English

About 123-CBT Computer Based Training - Training Provider

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