Provided by: 123-CBT Computer Based Training

A 2003 OS Technologies Part 3 Troubleshooting

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Training Provided by 123-CBT Computer Based Training

This course presents students with both theoretical and practical instruction on procedures for diagnosing and troubleshooting common operating system problems. Problems with the installation and startup processes, resources for troubleshooting, common problems will all be presented. This course will also cover managing the registry, system files, and memory.

Learn To

To match common boot failure error messages with their descriptions.
To match startup messages with their solutions.
To identify causes of Windows Protection error messages.
To identify characteristics of a competent customer support technician.
To identify guidelines for providing phone support.
To identify guidelines for conducting service calls.
To identify guidelines for troubleshooting printer problems.
To configure spool settings for a printer.
To match common blue screen errors with their descriptions.
To differentiate between components of the Windows 98 and Windows NT Registry.
To identify features of the Registry structure.
To match commands on the Registry Editor menus with their functions.

Audience

This is an entry-level audience that want to pass the A+ Operating System Technologies (2003) Examination or that have a strong interest in operating system technologies. Participants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course.

Deployment Options

e-Learning

Accreditation

NASBA credits: 4 CPE Credits

CEU credits: 0.70 CEUs

Language Options

US English

Total Learning Time

6 to 8 hours

Objectives

Unit 1: Installation, Startup, and Boot Problems (1.5 - 2 hours)

Match common boot failure error messages with their descriptions.
Match startup messages with their solutions.
Identify causes of Windows Protection error messages.
Identify safe mode options available with Windows operating systems (OSs).
Identify operations that cause Automatic Skip Driver (ASD) to run.

Unit 2: Required Resources for Troubleshooting (1.5 - 2 hours)

Identify characteristics of a competent customer support technician.
Identify guidelines for providing phone support.
Identify guidelines for conducting service calls.
Identify features and functions of the Dr. Watson tool.
Identify available options in Event Viewer.
Create a Windows 9x startup disk.
Identify functions of ConfigSafe.
Identify types of user help resources.
Identify features of the Task Manager.
Match Device Manager symbols with their functions.

Mat

Training Avaliability and Delivery

This is primarily online training
	This is an online eLearning or CBT training program
	This program may be available on CD
	Contact 123-CBT Computer Based Training for more information

Training Presented in:

English

Related Keywords: comptia 2003 technologies part troubleshooting complete library

Training Program Details

About 123-CBT Computer Based Training - Training Provider

123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace: E-Learning available for - ABAP 6.10 - Access 2003 - Acrobat 6.0 - ASP - ASP.NET - C - Captivate 1.0 - Crystal Reports 8.5 - Crystal Reports v10 - Dreamweaver MX -...

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