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Provided by: 123-CBT Computer Based Training Self Development Developing Rapport Through Communication |
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Training
Provided by 123-CBT Computer Based Training
Self-Development: Developing Rapport Through Communication offers the student an overview of the information required to develop communication fundamentals, enhance connections, and create impact with his or her language. The program details how to communicate effectively in writing, in one-to-one and one-to-many conversations, and through nonverbal cues. The program also details how to make a good first impression, build rapport, establish credibility, and make a message memorable.
Learn To
Professionals who want to develop their communication skills a learn how to develop rapport in the workplace.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Developing Communication Fundamentals (0.5 - 1 hour)
Learn To
- Adapt to the receiver while communicating.
- Identify qualities that help you make a positive first impression.
- Identify guidelines for writing effectively.
- Encourage others to communicate with you.
- Identify methods of enhancing your credibility.
- Make your message memorable using repetition, humor, and support materials.
Professionals who want to develop their communication skills a learn how to develop rapport in the workplace.
Deployment Options
e-Learning
Accreditation
NASBA credits: 3 CPE Credits
CEU credits: 0.30 CEUs
Language Options
US English
Total Learning Time
2 to 4 hours
Objectives
Unit 1: Developing Communication Fundamentals (0.5 - 1 hour)
- Recognize the elements of communication.
- Adapt to the receiver while communicating.
- Given three actions, encourage communication.
- Use appropriate word choice.
- Handle conflict in communication.
- Ask for clarification.
- Identify the steps for improving listening skills.
- Given four steps, improve your listening skills.
- Identify guidelines for writing effectively.
- Recognize the steps of the writing process.
- Simulation Overview:
- In this simulation, you will meet with Kathy Fuller, one of Icon's veteran Customer Service team leaders. As a new Sales Team Leader, you are trying to build strong working relationships with some of the established leaders of the department. In order to achieve a good relationship with Kathy, you will need to adapt to her while communicating, encourage her to communicate with you, handle any conflict that may arise, and ask for clarification.
- Identify qualities that help you make a positive first impression.
- Build rapport by asking questions.
- Identify aspects of your attitude that affect how you communicate with others.
- Use your attitude to build rapport.
- Encourage others to communicate with you.
- Build rapport by listening.
- Build rapport by giving compliments.
- Recognize the guidelines you should follow when giving compliments.
- Recognize forms of nonverbal communication.
- Simulation Overview:
- In this simulatio
This is primarily online training 
This is an online eLearning or CBT training program 
This program may be available on CD 
Contact 123-CBT Computer Based Training for more information Training Presented in: English
Self Development Developing Rapport Through Communication
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About The Training Provider: 123-CBT Computer Based Training
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6.10
- Access 2003
- Acrobat 6.0
- ASP
- ASP.NET
- C
- Captivate 1.0
- Crystal Reports 8.5
- Crystal Reports v10
- Dreamweaver MX
-...
