Training
Provided by 123-CBT Computer Based Training
Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language, and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively, understanding Satir modes and sensory systems, building rapport, and responding appropriately to verbal attacks. In addition, the program details the process for empowering others.
Learn To
Identify steps to improve and encourage active listening skills.
Identify the Satir modes and appropriate responses to the Satir modes.
Use 'I' statements to influence others.
Match the sensory system of another person.
Respond appropriately to verbal attacks.
Given five steps, work to empower another person.
Audience
Professionals who are want to learn how to use techniques to positively influence others.
Unit 1: Influencing with Nonverbal Communication (0.5 - 1 hour)
Recognize the ways in which nonverbal communication affects verbal communication.
Recognize the importance of verbal communication.
Identify steps to improve and encourage active listening skills.
Identify actions that encourage active listening.
Identify the Satir modes.
Identify the Satir modes and appropriate responses to the Satir modes.
Simulation Overview:
In this simulation, you will be meeting with Ronald Spear, Icon's Human Resources Manager. As part of your continuing professional development training, Ronald will ask you a series of questions related to your knowledge of the importance of nonverbal communication techniques. To complete the simulation, simply respond to each question by selecting the best possible answer.
Unit 2: Influencing Through Language (0.5 - 1 hour)
Identify methods for giving your language impact.
Use 'I' statements to influence others.
Use presupposition to influence others.
Identify the sensory language used in the sensory systems.
Match the sensory system of another person.
Identify common verbal attack patterns.
Respond appropriately to verbal attacks.
Simulation Overview:
In this simulation, you will be meeting with Dean Kramer and Carol Chung, two of your fellow coordinators in Icon's Production Department. Your department has a reputation of being efficient and producing outstanding work. Recently, however, it has become clear that Dean and Carol's personalities are clashing on a regular basis. This problem has resulted in significant tension among the three of you, and communication problems and poor work habits have lo
Training Avaliability and Delivery
This is primarily online training
This is an online eLearning or CBT training program
This program may be available on CD
Contact 123-CBT Computer Based Training for more information
About 123-CBT Computer Based Training - Training Provider
123-CBT Computer Based Training - 123-CBT offers discount pricing on top quality eLearning
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