Managing Generational Differences Piloting and Motivating the New Work Force

Training Provided by Boston University Corporate Education Center Many organizations have figured out how to recruit young talent only to watch them drive down a collision course with seasoned employees over issues like work ethic, respect for authority, dress code and every work arrangement imaginable. The fact is generational conflicts are not merely a matter of young versus old. They mirror critical business issues every organization faces as it transitions from the workplace of the past to that of the future. This course focuses on the new multi-generation workplace as a complex and dynamic organism that requires flexibility and skill from all participants, especially from managers and leaders.

Managing Generational Differences Piloting and Motivating the New Work Force

MDP372 - Managing Generational Differences: Piloting and Motivating the New Work Force

Course description
Many organizations have figured out how to recruit young talent only to watch them drive down a collision course with seasoned employees over issues like work ethic, respect for authority, dress code and every work arrangement imaginable. The fact is generational conflicts are not merely a matter of young versus old. They mirror critical business issues every organization faces as it transitions from the workplace of the past to that of the future. This course focuses on the new multi-generation workplace as a complex and dynamic organism that requires flexibility and skill from all participants, especially from managers and leaders.

Who should attend
This course is highly recommended for leaders, managers, and project managers as well as individual contributors who find themselves trying to understand, influence, motivate and lead others in an multi-generational work environment.

What you will achieve

• An understanding of commonly held attitudes and beliefs about younger and older generations of workers


• Insight into differences between veterans, boomers, X-ers and Y-ers- that impact the workplace


• The ability to analyze conflict attributed to generational differences and develop an effective intervention plan


• More effective communication with people who are older or younger than you


• Management and leadership tools and techniques that address the needs of different generations of workers

What you will learn

• Workplace Assessment- Assess the work environment for its success in addressing the needs of different generations of workers


• Best Practices- Review best practices employed by companies with success in attracting and retaining a multi-generation workforce


• Communication Strategies- Use of communication and influence techniques for mixed generation audiences


• Motivators- Management and leadership strategies to motivate different generations of workers according to research conducted on four distinct populations


• Action planning- Create an action plan to address the real life needs of different generations of works in your place of employment

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About The Training Provider: Boston University Corporate Education Center

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