Certified Administration & Office Management Professional
Leadership Skills
Training
Provided by Meirc Training and Consulting
Objectives:
By the end of the program, participants will be able to:
Define and understand the role of the office manager / administrator.
Acquire time management skills required for better office productivity.
Handle telephone calls properly and professional'y.
List the main causes of stress and the techniques needed to control them.
Learn communication strategies needed for carrying out responsibilities in an effective manner.
Develop a service attitude and mindset aimed at the internal and external customer.
By the end of the program, participants will be able to:
Define and understand the role of the office manager / administrator.
Acquire time management skills required for better office productivity.
Handle telephone calls properly and professional'y.
List the main causes of stress and the techniques needed to control them.
Learn communication strategies needed for carrying out responsibilities in an effective manner.
Develop a service attitude and mindset aimed at the internal and external customer.
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Certified Administration & Office Management Professional
The Role of the Office Manager Administrator
Perception Versus Reality
Competencies Required for Success
Effective Communication Skills
Improving Credibility and Gaining Recognition
Speaking and Listening
Being Assertive
"Selling" Your Ideas to the Boss, Colleagues, Subordinates and Clients
Written Communication
Style
Layout
Clear Writing
Proof Reading
Serving the Internal and External Customer
Understanding the Needs of Internal and External Customers
Having the "Right" Attitude
Providing Excellent Service
Handling Complaints
Controlling Stress
Symptoms
Causes
Solutions
Organizing Meetings
Preparing the Agenda
Taking Minutes
Managing Time and Stress
Identifying and Eliminating Time Wasters
Setting Goals and Priorities
Stress Management
Planning and Managing Self and Others' Time
Using the Telephone Properly
Professional Telephone Behavior
Rules for Good Listening
Making Appointments
Perception Versus Reality
Competencies Required for Success
Effective Communication Skills
Improving Credibility and Gaining Recognition
Speaking and Listening
Being Assertive
"Selling" Your Ideas to the Boss, Colleagues, Subordinates and Clients
Written Communication
Style
Layout
Clear Writing
Proof Reading
Serving the Internal and External Customer
Understanding the Needs of Internal and External Customers
Having the "Right" Attitude
Providing Excellent Service
Handling Complaints
Controlling Stress
Symptoms
Causes
Solutions
Organizing Meetings
Preparing the Agenda
Taking Minutes
Managing Time and Stress
Identifying and Eliminating Time Wasters
Setting Goals and Priorities
Stress Management
Planning and Managing Self and Others' Time
Using the Telephone Properly
Professional Telephone Behavior
Rules for Good Listening
Making Appointments
About The Training Provider: Meirc Training and Consulting
Meirc Training and Consulting - Meirc offers an impressive range of Dubai training, consulting, Certification, Seminars, Management Course, nlp training dubai, business training, Finance and Quality Training, training, career training dubai, supervisor training dubai, management training, leadership training, sales training, project management training dubai, neuro linguistic programming dubai, human resources dubai,...
