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Provided by: Priestley Training ASSERTIVENESSBusiness and Management Skills |
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Training
Provided by Priestley Training
Course Overview
Ever felt like saying No but always end up saying, Yes ? Are your views/opinions never taken into account, even when you ve been asked to give them? If so, this course will be of benefit to you.
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ASSERTIVENESS
Course Aim
This course aims to give you more confidence when dealing with difficult situations. By understanding different behaviours and how they impact on relationships in the work place, you will appreciate how assertiveness can help to maintain a balanced and harmonious environment.
Target Audience
For all Administrative Staff, Team Leaders and Personal Assistants who may have to deal with demanding people or situations. Equally useful for anyone who finds it hard to make or refuse requests, put their opinions across to others, or deals with aggressive people.
Course Duration
1 Day
Course Content
What is assertiveness?
How to refuse requests
Recognising aggressive or passive behaviours
How to achieve a win: win situation creating a favourable outcome for both parties
Putting learning into practice through role-play
Contact Us
To book this course or to find out further information on other programmes offered please call or email us:
Tel: 01925 634448
Fax: 01925 656875
Email: pts priestley.ac.uk
Web: http://pts.priestley.ac.uk
FEES & RATES
Delegate Rate = 175 per person per day
Company Day Rate = 650 per day (up to 12 delegates)
This course aims to give you more confidence when dealing with difficult situations. By understanding different behaviours and how they impact on relationships in the work place, you will appreciate how assertiveness can help to maintain a balanced and harmonious environment.
Target Audience
For all Administrative Staff, Team Leaders and Personal Assistants who may have to deal with demanding people or situations. Equally useful for anyone who finds it hard to make or refuse requests, put their opinions across to others, or deals with aggressive people.
Course Duration
1 Day
Course Content
What is assertiveness?
How to refuse requests
Recognising aggressive or passive behaviours
How to achieve a win: win situation creating a favourable outcome for both parties
Putting learning into practice through role-play
Contact Us
To book this course or to find out further information on other programmes offered please call or email us:
Tel: 01925 634448
Fax: 01925 656875
Email: pts priestley.ac.uk
Web: http://pts.priestley.ac.uk
FEES & RATES
Delegate Rate = 175 per person per day
Company Day Rate = 650 per day (up to 12 delegates)
About The Training Provider: Priestley Training
Priestley Training - Priestley Training provides a range of training services and courses but understands that the impact and return on investment of training is paramount. This is why we predominantly design and deliver training programmes and courses to meet specific training and development needs and requirements. Training can be delivered in our modern training complex or at your own premises, allowing for...
